Daktela Announces New CEO Martin Skaba

Daktela, a leading global technology company offering customers in-house communications software and cloud solutions for contact centres solutions, has announced that Martin Skaba has taken the position of Chief Executive Officer The former CEO and joint founder, Richard Baar, will now focus on the company’s strategic management and product development.

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Webhelp appoints tech industry veteran Benjamin Faes as UK CEO

Webhelp, a leading global customer experience BPO player, has announced the appointment of Benjamin Faes as CEO of the UK to further spearhead growth in the region. Benjamin, whose experience includes 13 years at Google and CEO of AOL France, was VP of Global Sales and Marketing at Webhelp prior to his promotion.

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HMRC closes phone lines due to technical fault

HM Revenue and Customs (HMRC) has closed most of its phone lines due to a fault as many people seek advice ahead of filing their tax returns. The tax authority apologised for the outage and urged people to use their online services. It is not known when the lines will be working again, but HMRC said it would "reopen them as soon as possible". More than 12 million people are required to complete self-assessment tax returns before 31 January. That number is made up of people who are self-employed and those with more than one source of income. If people do not file their tax return, either online or via post, then they face being hit with a fine, which is usually £100.

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Newcastle BT workers join one of the biggest strikes of the year alongside 999 call handlers

One of the biggest strikes of the year began on Thursday morning with Royal Mail, BT and Openreach workers walking out over pay and conditions. At BT Customer Contact Centre, in Gosforth, members of the Communication Workers Union (CWU) wore bright jackets and waved flags as they formed a picket lines at the entrance to the building. They joined around 30,000 Openreach engineers and 10,000 BT call centre workers who have already taken industrial action, and further strikes are also planned for October 24.

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60 Call Centre jobs for Sunderland at insurance firm

The new jobs will be available at BGL Insurance (BGLi) before the end of the year and they will all be based at BGLi’s St Catherine’s Court site. All of the new recruits will be involved in multi-channel customer service support and they come at a time when the firm already has more than 500 people on its books. BGLi, which is also a sponsor of the Sunderland Echo Business Excellence Awards, is a digital distributor of insurance and household financial services.

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British Gas Grows Partnership with ResQ Creating 200 New Jobs in Hull

ResQ, the leading outsourced contact centre specialist, has announced that British Gas has grown its partnership with the company, which will generate 200 new jobs in Hull over the next 12 months. ResQ has been an outsourced partner of choice for British Gas since 2011, providing customer support across both inbound and outbound activity.

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