An engaging and structured onboarding experience helps to ensure that your new people can complete their job role efficiently and competently from the outset. A lack of information or an overload of content can result in your new people feeling disengaged or overwhelmed, so finding the right balance between what is necessary and what is nonessential is crucial. This free whitepaper from Davies Learning Solutions tells you all you need to know about what you should include for a successful onboarding programme

The mobility sector is rapidly evolving away from its automotive parent but, still in its infancy, it’s yet to master the challenge of using data to feed customer-centric service ecosystems. Simply put, it lacks the vital capability to create value exchanges that build strong customer bonds. ChangeMaker Associates Ltd and Arvato CRM Solutions see this as an opportunity.

CX Industry Council Report for Banking, Financial Services & Insurance (BFSI) Sector Historically, studies have shown that there is no such thing as loyalty in the world of financial services. However, these trends are now beginning to change. In the wake of the pandemic, effects are still being felt all across the financial services sector. Customers are changing their behaviour as their banking and insurance require change. For our first CFXO Industry Council for the BFSI sector, we invited key players in the financial services sector to come together and discuss the current challenges the industry is facing and how best to mitigate these.