Technology Practice

The CXFO has designed the technology practice to streamline CX & Contact Centre technology procurement for corporate members. From discovery to delivery, our team offers impartial advice and expertise to collaborate on the journey to understanding technology, vendors and solutions in the market.

This service has been built as a value add from the feedback regarding the time, effort & cost a business has to allocate when evaluating the market, wading through the noise & performing the necessary due diligence required to procure CX technology that delivers tangible ROI.

We are able to provide solutions for the entire CX & Contact Centre technology stack or specific areas:

A MODERN CONTACT CENTER PLATFORM
OUTCOMES THE RIGHT TECHNOLOGY DELIVERS

Revenue
Generation

Contact Centre Profits

Revenue Throughout

Digital Business Strategy

Customer
Experience

Digital Transformation

First-contact resolution

Customer Retention

Operational
Agility

Technology Reliability

Simplified System Administration

Digital Business Strategy

Operational
Efficiency

Agent Engagement

Operational Expenses

Optimisation and Automation

THE CXFO ADVANTAGE

The CXFO supports fully managed procurement processes alongside your team that removes stress &  de-risks buying the technology, meaning we focus on the vendors, so you focus on finding the best fit for the business.

CX Strategy

We partner with you to define your specific needs and ideal future state.

CX Enablement

We help you enable the people processes and technologies to achieve a best-in-class customer experience

CX Success

We offer solutions to enable your organisation to unlock and realise the value of your contact centre business transformation

CX Strategy

We partner with you to define your specific needs and ideal future state.

CX Enablement

We help you enable the people processes and technologies to achieve a best-in-class customer experience

CX Success

We offer solutions to enable your organisation to unlock and realise the value of your contact centre business transformation

How To Get Started

During your onboarding, out team will engage with you to understand how the CXFO can support your organisation – as part of this process, we will undertake the following activities 

Should technology be a frustration, our Technology Practice Director James Connors will work with you to understand your challenges and ideal future state for the technology that underpins your CX strategy.

Existing members can also take advantage of this service by speaking to the CXFO team

Location

Onsite or remote

Cost

Complimentary

Here at the CXFO, we understand IT vendors’ sales resources, tactics, tender processes and capabilities of each solution. The technology practice helps navigate the complex, fast paced IT market to remove risk, cost and hassle from the procurement process, ensuring you get the right solution at a competitive price. We have carefully built this process for our corporate members 

Get in touch with out Technology Practice Director, James Connors

Download the Technology Practice Brochure which includes: