The Gait Post

It’s a Gas Gas Gas

Have been selling a house recently, and am in the middle of moving everything this week, and it’s been enlightening to see the self-serve and

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Don’t Speak

It is 480 days since the first lockdown was announced in March last year. This is longer than it took for the Empire State Building

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Blood on the Tracks

The state of customer service and user experience on Britain’s railways and the delay repay scheme is well past being a national joke. Its from

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Groovy Train

This week’s guest blog is from Vicky Carruthers. I am off to the North West coast of Scotland soon. It is a rearranged holiday from

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Hanging on the Telephone

There is now a lot of customer dissatisfaction about wait times to the contact centre and with companies blaming this on Covid. In This Report last week

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Material Girl

A lot of retailers have suddenly woken up to how valuable their contact centres are, having relied solely on their stores until now, viewing the

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Together Forever

The Virgin Media and 02 merger has now been given approval to proceed. I’m curious as to know what this is going to mean for

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A Tribute to Don Hales

I was desperately sad to hear of the passing of Customer Service legend Don Hales last Friday. The word legend is often overused, but when

Read More »

Bank of Bad Habits

Anthony Healds frustrations with Sainsbury’s Bank last week struck a chord with me. If you didn’t see it, here it is. “Four and a half

Read More »

It’s a Gas Gas Gas

Have been selling a house recently, and am in the middle of moving everything this week, and it’s been enlightening to see the self-serve and

Read More »

Don’t Speak

It is 480 days since the first lockdown was announced in March last year. This is longer than it took for the Empire State Building

Read More »

Blood on the Tracks

The state of customer service and user experience on Britain’s railways and the delay repay scheme is well past being a national joke. Its from

Read More »

Groovy Train

This week’s guest blog is from Vicky Carruthers. I am off to the North West coast of Scotland soon. It is a rearranged holiday from

Read More »

Hanging on the Telephone

There is now a lot of customer dissatisfaction about wait times to the contact centre and with companies blaming this on Covid. In This Report last week

Read More »

Material Girl

A lot of retailers have suddenly woken up to how valuable their contact centres are, having relied solely on their stores until now, viewing the

Read More »

Together Forever

The Virgin Media and 02 merger has now been given approval to proceed. I’m curious as to know what this is going to mean for

Read More »

A Tribute to Don Hales

I was desperately sad to hear of the passing of Customer Service legend Don Hales last Friday. The word legend is often overused, but when

Read More »

Bank of Bad Habits

Anthony Healds frustrations with Sainsbury’s Bank last week struck a chord with me. If you didn’t see it, here it is. “Four and a half

Read More »