The Gait Post

Hanging on the Telephone

There is now a lot of customer dissatisfaction about wait times to the contact centre and with companies blaming this on Covid. In This Report last week

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Material Girl

A lot of retailers have suddenly woken up to how valuable their contact centres are, having relied solely on their stores until now, viewing the

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Together Forever

The Virgin Media and 02 merger has now been given approval to proceed. I’m curious as to know what this is going to mean for

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A Tribute to Don Hales

I was desperately sad to hear of the passing of Customer Service legend Don Hales last Friday. The word legend is often overused, but when

Read More »

Bank of Bad Habits

Anthony Healds frustrations with Sainsbury’s Bank last week struck a chord with me. If you didn’t see it, here it is. “Four and a half

Read More »

Hanging on the Telephone

There is now a lot of customer dissatisfaction about wait times to the contact centre and with companies blaming this on Covid. In This Report last week

Read More »

Material Girl

A lot of retailers have suddenly woken up to how valuable their contact centres are, having relied solely on their stores until now, viewing the

Read More »

Together Forever

The Virgin Media and 02 merger has now been given approval to proceed. I’m curious as to know what this is going to mean for

Read More »

A Tribute to Don Hales

I was desperately sad to hear of the passing of Customer Service legend Don Hales last Friday. The word legend is often overused, but when

Read More »

Bank of Bad Habits

Anthony Healds frustrations with Sainsbury’s Bank last week struck a chord with me. If you didn’t see it, here it is. “Four and a half

Read More »