Below you will find a list of key suppliers for the CX industry. To feature in our Supplier Directory, please get in touch with Isobel ([email protected]).
Below you will find a list of key suppliers for the CX industry. To feature in our Supplier Directory, please get in touch with Isobel ([email protected]).
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Arvato CRM Solutions designs and delivers award-winning customer service, business process outsourcing, and automation solutions for some of the world’s most respected brands, as well as innovative public sector clients. We help them define their customer experience strategies by implementing the right technology, people and processes to improve the customer journey.
They are Europe’s leading customer service outsourcing partner, delivering world-class customer experience that is unique and personal to their clients.
They are innovators, motivated by their passion for quality, with an uncompromising dedication to delivering support with a personal touch.
As customer engagement specialists and insight-driven CX technologists, they combine their approach and passion with your brand’s distinct style to create an exceptional performance that customers value.
CGS offers a hybrid approach with automation and live agents in contact centers across North America, South America, Europe, Asia, Africa, and the Middle East. Their AI chatbot and RPA technologies enhance customer support services provided by multilingual agents for global brands in retail, hospitality, finance, healthcare, tech, and telecom industries. CGS provides scalable BPO solutions like help desk, technical support, tele sales, and back-office support.
Concentrix started 20+ years ago with just a handful of people and has since transformed from a scrappy startup to one of the most respected, fully integrated solutions and technology companies in the world. Today, Concentrix is trusted by 2,000+ clients across all major sectors including iconic Fortune Global 500 brands where they seamlessly design, build and run integrated solutions, at scale, across the entire enterprise.
DigitalGenius is the customer service automation platform built for retailers. We help customer service teams to fully resolve repetitive tickets automatically using AI and deep integrations – meaning agents are freed up to work on more valuable cases, and customers get answered faster.
EXL is a leading provider of CX
solutions tailored to client needs through deep domain expertise combined with
our data-driven insights, automation, and generative AI. As a digital-first CX
partner with 15,000+ CX experts we help over 100 clients solve complex CX
problems through strategy & design, contact centre modernization, customer
analytics & insights and support digital self-service.
Helping people feel different about work. They are passionate about giving organisations a performance boost by focusing on mindset, capability and behaviour. They believe that with the right input – ANYONE can make it.
We are a contact centre and digital transformation leader focused on building your business for the future.
In finding the perfect balance of people and technology, we can streamline operations, improve the bottom line, increase speed and responsiveness, and help your organisation become more competitive.
Konecta is a leading innovative global service provider in customer management BPO, with 130,000 employees working in 30 languages across 4 continents and 25 countries. The group combines talent, innovation, and industry expertise, supporting clients in engaging with their customers, building loyalty, and maximizing value with a strong commitment to the environment and society.
Kura specialises in customer management and complaint handling from call centres in South Africa and across the United Kingdom. It is an unrivalled customer service outsourcing company which has human interaction at the heart of all its operations. Kura prides itself on people-orientated values, especially the development of its employees.
Manpower has been a global leader in contingent and permanent recruitment workforce solutions for over 70 years. Since 1948, their purpose has remained consistent – they connect people with meaningful and sustainable work.
Whilst their purpose remains constant, the world of recruitment is evolving fast. Technology innovations are reducing traditional value.
they see people and unemployment at scale and witness first-hand the trends which are changing the world of work around them.
They help organisations nationwide develop and maintain their workforce to respond to changing business demands, market fluctuations and keep pace as the future of work evolves.
Why Medallia: Built for Action. Committed to Your Success.
Bring personalized experiences to every interaction. For those that need excellence, scale, and provable ROI, Medallia is it.
Elevate every experience with Medallia: Combine industry-leading insights with AI for an enterprise platform that tells you precisely where to act for impact
Start Anywhere, Grow Everywhere: With a connected platform, your entire organization can take action on insights that matter.
Nutun is a leading provider of a wide range of BPO Customer and Collections Services across a global client base delivering omni-channel services across the full customer experience and credit lifecycle.
Route 101 is a provider of next generation, SaaS customer engagement platforms, offering award winning solutions from market leading vendors. The business delivers a full range of services to ensure clients get the maximum value from the solutions provided, which includes all associated consultancy, professional services, training, and support.
We are a global leader in solution design, business optimisation strategies, front-office customer support, and back-office services like finance, accounting, collections, and tech support. With more than four decades of deep, industry-specific expertise and service innovation, clients choose Teleperformance because they want a level of service that is unsurpassed, to protect their brand, grow their market share, increase their sales, and improve their customers’ experience.
Ventrica is the trusted customer service partner of choice for some of the world’s best-known brands and fastest-growing start-ups, renowned and recognised as one of Europe’s leading customer management outsourcers.
WNS (NYSE: WNS) is a leading business transformation company, partnering with over 400 clients in 10+ industries. With a dedicated team of more than 59,000 professionals across 66 delivery centers, WNS excels in co-creating innovative, digitally led solutions, underpinned by its deep industry expertise and cutting-edge technology and analytics capabilities, all guided by a ‘customer-first’ ethos.
Xceed is an international software component development partner for technology leaders worldwide. Founded in the mid-90’s with very humble aspirations in Montreal Canada, Xceed has retained a garage start-up feel from the inside but with the capability of delivering world class finished products for our clients and partners.
Our team is comprised of highly skilled programmers, experienced managers and expert partners. We are a diverse team, some speaking 2, 3 or even 4 languages! All this, coupled with their new creative workspace, is a recipe for bustling innovation. But most importantly, our team has fun doing what they do best.
Quetzel sources best of breed solutions to find better ways of helping you improve customer experience and operational efficiency to ultimately acquire & retain more clients. We do this by utilising our front-line experience in designing, selling, deploying & supporting business tools across UCaaS, CCaaS, CRM & Automation technologies.
At yoummday, they believe that first-class customer service is essential for the success of any business. However, traditional contact centres are often inflexible, expensive, and not customer-oriented enough.
That’s why they decided to revolutionise the contact centre industry with our intelligent technology. Their platform allows companies to manage their contact centers flexibly and cost-effectively, while delivering high-quality customer service.