Below you will find a list of key suppliers for the CX industry. To feature in our Supplier Directory, please get in touch with Isobel (Isobel@cxfo.org).
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We are a global leader in solution design, business optimisation strategies, front-office customer support, and back-office services like finance, accounting, collections, and tech support. With more than four decades of deep, industry-specific expertise and service innovation, clients choose Teleperformance because they want a level of service that is unsurpassed, to protect their brand, grow their market share, increase their sales, and improve their customers’ experience.
We at the Verity Centre are committed to the highest standard of conversations for our clients across a broad spectrum of communication channels. Our aim is to enhance their customer experience journey, whether Inbound or Outbound activity, through review, visualisation, innovation as the programme progresses.
We are a contact centre and digital transformation leader focused on building your business for the future.
In finding the perfect balance of people and technology, we can streamline operations, improve the bottom line, increase speed and responsiveness, and help your organisation become more competitive.
Quetzel sources best of breed solutions to find better ways of helping you improve customer experience and operational efficiency to ultimately acquire & retain more clients. We do this by utilising our front-line experience in designing, selling, deploying & supporting business tools across UCaaS, CCaaS, CRM & Automation technologies.
We are an organisation who power performance in organisations through people! Our fundamental focus is developing people, from front-line customer facing teams to the senior leadership teams. Our expertise is based around developing learning experiences, from quick tactical solutions to longer, deeper, more reflective transformational programmes. Our solutions deliver impact, performance improvement and ultimately real business results. They can be designed and delivered at pace, anywhere in the world with both in-person, virtual or via digital learning experiences.
CCI Global are a top tier provider of Business Process Outsourcing & Customer Management Services in Africa – with over 15 years of expertise and core operational sites in South Africa & Kenya; supporting 80+ Leading Brands across the USA, UK, Australia & Africa.
Arvato CRM Solutions designs and delivers award-winning customer service, business process outsourcing, and automation solutions for some of the world’s most respected brands, as well as innovative public sector clients. We help them define their customer experience strategies by implementing the right technology, people and processes to improve the customer journey.
ChatLingual has created the world’s most comprehensible multilingual contact centre platform, supporting over 100 languages in real-time across chat, email, SMS, and other messaging channels. Integrate ChatLingual into your existing technology stack and uncover the future of global customer support in as little as 6 weeks.
Creating an Alignment Between Purpose & Outcomes.
We help our clients get more of the right stuff done, faster, with less risk. We provide a full change service using the tools and techniques we developed being responsible for change running directorates in some of the most challenging sectors in the UK. We deliver and leave a lasting change capability.
Atos Unify helps create connected, collaborative, and productive workplaces. Our broad portfolio of communication and collaboration services, solutions and partners give customers choice, from foundational voice to mission critical communication workflows, so all types of work are connected. From the front line to the back office – we’ve got you covered.
Kantar is the world’s leading data, insights and consulting company. We help clients understand people and inspire growth. Customers are the most important asset for any business and can have many different experiences with companies. All unique moments that can make or break their relationship with a brand. So a consistently great experience is no longer optional.
Kura specialises in customer management and complaint handling from call centres in South Africa and across the United Kingdom. It is an unrivalled customer service outsourcing company which has human interaction at the heart of all its operations. Kura prides itself on people-orientated values, especially the development of its employees.
Daktela enhances and personalises customer experience by connecting phone, email, SMS, webchat, and social media within one easy-to-use solution. Uniquely combining pioneering digital technology with over 30 years of real-world customer communication experience, the cloud-based solution allows your employees to work from anywhere and lets your customers contact you on their preferred channel.
Talkdesk® is a global cloud contact centre leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.
