With optimized call center resources to serve global clients, CGS offers a unique hybrid approach through automation and live agents in its contact centers located around the world. Its AI-enriched chatbot and RPA technologies complement the customer support services provided by thousands of multilingual call center agents. CGS supports many of the world’s industry-leading global brands from retail, hospitality, financial services, healthcare, technology, and telecom. CGS’s innovative, scalable and flexible business process outsourcing (BPO) solutions include help desk, technical and customer support, tele sales, and back-office support.

Technology is in our DNA. CGS leverages Gen-AI for insights and automation, Auto-QA for quality, and Agent Assist.AI for customer interactions. They optimize operations with Process Mining and offer innovative solutions like AR Training and Shopper Assist. Unlock endless possibilities for your business with CGS’s technology-driven solutions.

Global contact centre services in over 28 languages.  We have multilingual call centres in North America, Romania, Chile, Israel, India and Columbia.

Our People Are the Driving Force. Our team’s can-do attitude, focus on excellence, resourcefulness, agility, and value for feedback drive our customer-centric approach.