Kura is the largest independent outsourcer in the United Kingdom. A leader in the customer service industry, Kura provides high-quality customer management and complaints handling from call centres across the UK and South Africa. With the ability to work across industries, Kura has managed customer interactions across the financial services, charity and medical recruitment sector, as well as working with number one CX rated energy supplier in the UK. With offshore contact centres in Durban and its own software business, Inisoft, Kura offers unrivalled services and support to over 50 clients.
Kura’s person-focused approach ensures the development of its employees and increased customer satisfaction. Through the core values of courage, learning, accountability, curiosity, and vulnerability, Kura is unrivalled in “developing people” and ensures each call centre advisor is specialised in customer handling. Spending over 750,000 hours on the development of its staff, each advisor is trained in high-level “soft” skills, empathy, and compassion, making them valuable members for all interactions.
Kura understands the importance of customer relationships, and it is through honest, human interaction that its call handlers manage loyal customer bases.
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