Events

‘In person’ events are at the heart of everything we do here at The Customer Experience Foundation, and we will be running a full series of Industry Councils, CXFO Leaders Summits and Member Meet Ups for 2022 and beyond. We also have our CXFO Webinar series to discuss the latest hot topics.

Our events are completely free to attend for our Corporate Members and Foundation Partners, and will have guest speakers and panelists who are leaders from the CX and Contact Centre industry. 

Below is a list of our upcoming events with details on how to register.

Upcoming events...

Tuesday 27th February 2024 – CX Leaders Dinner
Optimise Your Channel Strategy – Connect The Dots Between Digital & Contact Centre Experiences

Wednesday 28th February 2024 – CX Webinar
Revolutionising Response: AI Language Models in Contact Centre Operations

Thursday 29th February 2024 – CX Roundtable 
Retail Reimagined: AI Strategies for Outstanding Customer Experience

Thursday 7th March 2024 – CX Leaders Summit
Partnerships Re-imagined: Smart Collaborations to Support Budgets, Productivity, and Relationships

CX Retail Symposium...

Thursday 16th May 2024 –  IET London, Savoy Place
Join us at the forefront of Retail Innovation as we kick of our Symposium Series

Past events...

1st November 2023 – BPO Industry Council (Autumn 2023)

21st September 2023 – CX Roundtable Retail Sector (Autumn 2023(

14th September 2023 – CX Leaders Summit (The Role of Human Touch in a Tech-Driven Era)

12th September 2023 – CX Webinar (Women in Leadership in the CX and Contact Centre Industry)

7th September 2023 – CX Virtual Focus Group (CX & Contact Centre Leaders of the Future)

19th July 2023 – CX Virtual Roundtable (Are We Getting Our Wellbeing Strategies Right?)

5th July 2023 – CX Leaders Summit (How to use the strength of ChatGPT to improve the customer experience)

29th June 2023 – BPO Industry Council (Summer 2023)

15th June 2023 – CX Leaders Summit (CX Strategies That Actually Work!)

24th May 2023 – CX Roundtable BFSI Sector (Summer 2023)

18th May 2023 – CX Roundtable Retail Sector (Summer 2023)

11th May 2023 – CX Leaders Summit (How do you hire and retain good quality staff in the new competitive world?)

27th April 2023 – CX Leaders Summit (Is there a direct correlation between EX and CX?)

20th April 2023 – CX Roundtable Public Sector (Spring 2023)

22nd March 2023 – CX Leaders Summit (How to Build Community Beyond Loyalty Points)

2nd March 2023 – CX Roundtable Utilities & Telco Sector (Spring 2023)

1st March 2023 – CX Roundtable Retail Sector (Spring 2023)

8th February 2023 – BPO Industry Council (Spring 2023)

12th October 2022 – CX Leaders Summit (People Management and Transformation in a Hybrid World)

29th September 2022 – BPO Industry Council (Autumn 2022)

27th September 2022 – CX Roundtable BFSI Sector (Autumn 2022)

22nd September 2022 – CX Roundtable Retail Sector (Autumn 2022)

5th July 2022 – CX Roundtable Travel & Leisure Sector (Summer 2022)

14th July 2022 – BPO Industry Council (Summer 2022)

29th June 2022 – CX Roundtable Retail Sector (Summer 2022)

To be one of the first to find out about all our CXFO events, sign up to our ‘CX Morning Brew’ newsletter here