The Voice of Customer Experience

The foundation

Latest CX News & Insights

Deliveries and Returns: Can Your Brand Meet CX Expectations?

28 January 2023 No Comments

‘Where’s my order?’ (WISMO) or ‘where’s my return’ (WISMR) are some of the most common questions that customers need brands’ help to answer. Customers want retailers to tell them the status of an order or return immediately and on their channel of choice.
Managed well, it can help drive loyalty and repeat business. But managed poorly, it can strain relationships, tarnish experience and damage brand reputation – and even cause customers to abandon sales altogether. Not every brand is equipped to deliver. How can retailers adapt to make sure they’re ahead of the pack?

Read More »

Webhelp expands Leadership Team further with Appointment of new MD Client Solutions

14 January 2023 No Comments

Webhelp has announced the appointment of Samantha Williams as MD, Client Solutions. Samantha, who has considerable experience in driving large transnational deals across the CXAAS & SAAS, BPO industry, has worked with many UK and global organisations, so is well placed to deliver a new perspective and innovative customer experience solutions, in line with Webhelp’s growth strategy.

Read More »

HMRC closes phone lines due to technical fault

6 December 2022 No Comments

HM Revenue and Customs (HMRC) has closed most of its phone lines due to a fault as many people seek advice ahead of filing their tax returns. The tax authority apologised for the outage and urged people to use their online services. It is not known when the lines will be working again, but HMRC said it would “reopen them as soon as possible”. More than 12 million people are required to complete self-assessment tax returns before 31 January. That number is made up of people who are self-employed and those with more than one source of income. If people do not file their tax return, either online or via post, then they face being hit with a fine, which is usually £100.

Read More »

How can CXFO help you?

CXFO

About Us

About the Foundation, our Purpose and Values and our People
Click Here
CXFO

The Podcast

The Big Interview : Our Weekly Podcast with the Industry Movers and Shakers
Click Here
CXFO

Solutions

Guiding you through the CX challenges of today and the future
Click Here
CXFO

Blogs & Articles

Click Here
CXFO

Awards

Information about The Foundation’s Awards programmes
Click Here
CXFO

Events

Our programme of Networking Events and Conference
Click Here
CXFO

Education

The CXFO Centre for Learning. A brand-new series of in-person and online educational workshops and leadership programmes.
Click Here
CXFO

Supplier Directory

Directory of companies in the contact centre and customer experience industry
Click Here
CXFO

Webinars

Our series of hosted, bite sized Webinars
Click Here

Our Partners…
Previous
Next

What our clients say…

"CXFO's focus on creating delightful customer experiences is refreshing. We are looking forward to this collaboration and helping our clients overcome the challenges of multilingual customer support.”
Justin Custer
Justin CusterCEO, ChatLingual.
“Kantar are very pleased to be supporting CXFO as a partner, their understanding across the end to end CX space and thought leadership enables us to offer something truly unique to brands.”
Chloe Woolger
Chloe WoolgerSenior Commercial Director, Kantar
"A very memorable experience with enjoyable conversation. I really like the positioning of CXFO as a trusted non-biased body in this space and please keep up the awesome work."
Christopher Sly
Christopher SlyDigital Solutions UK & Europe, HGS
"A fantastic event, and it was really lovely to catch up with so many old friends. I think what you’re doing with CXFO is a real breath of fresh air and something that our industry has been lacking for a while."
Mike Sloman
Mike SlomanDirector of Business Development - Private Sector, Arvato
Previous
Next

Would you like to find out how you can get involved with the Customer Experience Foundation?

REACH OUT TO US TODAY

Let's talk