The Customer Experience Foundation (CXFO) is the Go-to Community, and is proud to be the only CX and Contact Centre organisation offering information, advice, and support that is accessible to everyone. Passionate about support and collaboration, we make it our mission to make a difference and cause a splash in the Customer Experience and Contact Centre Industry.
Run by CX practitioners, our aim is to learn, understand, share, and promote best practices across all areas of CX and CC. CXFO provides the community with sound CX innovation and practical tips, advice, guidance and support from practitioners.
Our portfolio of online publications, blogs, podcasts and events, is designed for those in the CX/CC industries.
Our activity covers all aspects of what makes a great organisation. Operational and Technical Delivery, Strategy and Implementation, Employee Experience, Leadership and People Development, and Culture and Well-being.
Our FREE Corporate Membership is available to companies in the CX and Contact Centre end-user community in the following industries: Retail, Utility & Telco, Public Sector, Travel & Leisure, and BFSI.
Sign up today to access your free CX Audit and a wealth of other benefits.
A global thought-leadership platform. As well as the Corporate Membership benefits, you’ll receive a wide range of sponsorship/advertising opportunities and involvement in our Industry Councils and networking events; placing your brand at the heart of the CX and Contact Centre Community.
Take a look at our sponsorship and advertising options available to suit every budget. Whether your marketing strategy is purely digital, a mixture of traditional and digital, or focused on face-to-face live events and networking, there is something for everyone.
Intimate, industry-vertical, roundtable events, held at high-end venues around the UK, facilitate the conversation and provide a voice to shape the industry. Industry Councils contribute to the overall strategic direction and actionable insight to shape and influence future CX industry.
Definitely CX is the definitive reference and how-to guide for customer experience (CX) strategy, tactics and best practice written as a rapid reference for experienced CXers… and a comprehensive guide customer experience for design and strategy for newbies to CX.
The Impact of Ofcom’s Ban on Inflation-Linked Mid-Contract Price Rises The recent decision by Ofcom to ban inflation-linked mid-contract price rises for phones, pay-TV, and broadband has significant implications for
Welcome to the modern era, where companies are scrambling to shove artificial intelligence (AI) down our throats as the ultimate solution to customer service woes. Spoiler alert: it’s not working.
Let’s dive right into the circus of customer service that the airline industry has become, as so delightfully laid out by the Daily Mail’s recent exposé on Ryanair, Wizz Air,
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