The Voice of Customer Experience

Latest Posts

It’s a Gas Gas Gas

Have been selling a house recently, and am in the middle of moving everything this week, and it’s been enlightening to see the self-serve and

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Don’t Speak

It is 480 days since the first lockdown was announced in March last year. This is longer than it took for the Empire State Building

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Our Categories

The Foundation

About the Foundation, our Purpose and Values and our People
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The Podcast

The Big Interview : Our Weekly Podcast with the Industry Movers and Shakers
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The CX Coach

How tailored individual coaching can help you achieve your professional goals
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The Call Centre Clinic

Our weekly publication with advice and tips to improve your call centre performance
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The World of CX

Our weekly publication with advice and tips to improve your CX delivery
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The Gait Post

Regular blog, thoughts, and industry insights from our Leader, Keith Gait
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Consulting Hub

Matching Clients consulting requirements to our network of approved Partners
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People Zone

Our regular publication with advice and guidance to improve your EX
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Our section with advice, support, and tips for improved personal wellness
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Information about The Foundation’s Awards programmes
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Our programme of Networking Events and Conference
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White Papers

Our section of sponsored white papers and industry research publications
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Supplier Directory

Directory of companies in the contact centre and customer experience industry
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Our series of hosted, bite sized Webinars
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