Customer Experience Foundation

The Voice of CX

About CXFO

A CX and Contact Centre Industry Association that provides resources, support and thought leadership, driving innovation in the CX Community globally, driving superior relationships that people can trust

The Customer Experience Foundation (CXFO) is the Go-to Community, and is proud to be the only CX and Contact Centre organisation offering information, advice, and support that is accessible to everyone. Passionate about support and collaboration, we make it our mission to make a difference and cause a splash in the Customer Experience and Contact Centre Industry.

Run by CX practitioners, our aim is to learn, understand, share, and promote best practices across all areas of CX and CC. CXFO provides the community with sound CX innovation and practical tips, advice, guidance and support from practitioners.

Our portfolio of online publicationsblogspodcasts and events, is designed for those in the CX/CC industries.

Our activity covers all aspects of what makes a great organisation. Operational and Technical Delivery, Strategy and Implementation, Employee Experience, Leadership and People Development, and Culture and Well-being.

Be part of the vision for the CX industry

With a variety of options, here are just some of the ways you can become involved with CXFO.

Corporate Membership

Our FREE Corporate Membership is available to companies in the CX and Contact Centre end-user community in the following industries: Retail, Utility & Telco, Public Sector, Travel & Leisure, and BFSI.
Sign up today to access your free CX Audit and a wealth of other benefits.

Foundation Partnership

A global thought-leadership platform. As well as the Corporate Membership benefits, you’ll receive a wide range of sponsorship/advertising opportunities and involvement in our Industry Councils and networking events; placing your brand at the heart of the CX and Contact Centre Community.

Advertising & Sponsorship

Take a look at our sponsorship and advertising options available to suit every budget. Whether your marketing strategy is purely digital, a mixture of traditional and digital, or focused on face-to-face live events and networking, there is something for everyone.

Industry Council Events

Intimate, industry-vertical, roundtable events, held at high-end venues around the UK, facilitate the conversation and provide a voice to shape the industry. Industry Councils contribute to the overall strategic direction and actionable insight to shape and influence future CX industry.


Definitely CX is the definitive reference and how-to guide for customer experience (CX) strategy, tactics and best practice written as a rapid reference for experienced CXers… and a comprehensive guide customer experience for design and strategy for newbies to CX.

Corporate Members

Join today for free

Corporate Membership

No contract. No card details.

Latest CX News & Insights

Ghosts in the machine blog thumbnail image
The Gait Post

Ghosts in the Machine

Welcome to the modern era, where companies are scrambling to shove artificial intelligence (AI) down our throats as the ultimate solution to customer service woes. Spoiler alert: it’s not working.

Read More »
The Gait Post

Expecting to Fly

Let’s dive right into the circus of customer service that the airline industry has become, as so delightfully laid out by the Daily Mail’s recent exposé on Ryanair, Wizz Air,

Read More »

Foundation Partners



Our programme of Networking Events and Conference
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Our series of hosted, bite sized Webinars
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The Podcast

The Big Interview : Our Weekly Podcast with the Industry Movers and Shakers
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Guiding you through the CX challenges of today and the future
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Supplier Directory

Directory of companies in the contact centre and customer experience industry
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