DigitalGenius is the customer service automation platform used by leading retailers such as Reebok, Holland & Barrett, Skullcandy, Clarins, Beauty Pie, Emma Sleep, Air Up, On Running, and World of Books. Retailers use DigitalGenius to automatically resolve repetitive customer service tickets such as “Where Is My Order” without a human agent being involved. This improves response times, average handle time, and frees up customer service agents to be able to add value to more complex tickets. All of which means happier customers, happier agents, and greater loyalty and retention.
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