In the realm of Customer Experience (CX), WNS stands out with a team of over 21,000 CX specialists and its unique digitally integrated CX model, WNS EXPIRIUS, supported by specialized Centers of Excellence (CoE). This dynamic approach delivers meaningful results throughout the entire customer interaction life cycle for more than 100 clients spanning 10+ industries.
WNS EXPIRIUS blends human-assisted design, domain expertise, AI-driven insights and CX consulting for a holistic digital customer experience. It provides eight ROI-focused microservices for diverse CX needs, supported by WNS Co-creation Labs for human-centered digital solutions.
The EXPIRIUS model automates customer interactions, enhances agent performance, improves workforce engagement and delivers actionable insights through cross-channel analytics. With the help of generative AI technologies, WNS further enhances these capabilities and experiments with new-age solutions for future impact.
As well, WNS EXPIRIUS is a comprehensive, integrated and flexible model that brings into play remote work services / gig services to manage spikes in business volumes.
EXPIRIUS has earned WNS several notable awards, including the GSA UK Awards 2023, Stevie Awards for Sales and Customer Service 2023, and recognition as a ‘Leader’ in the IDC MarketScape for Worldwide Digital Customer Care Services 2021-2022 Vendor Assessment.
For more detailed information, visit https://www.wns.com/capabilities/customer-experience-service.
Sorry, no records were found. Please adjust your search criteria and try again.
Sorry, unable to load the Maps API.