Daktela contact centre provider first in UK to integrate ChatGPT into its service offering

Daktela, a leading global technology company offering customers in-house communications software and cloud solutions for contact centres solutions, has announced that Martin Skaba has taken the position of Chief Executive Officer The former CEO and joint founder, Richard Baar, will now focus on the company’s strategic management and product development.

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Vivobarefoot Announces New Digital Customer Experience Partnership With Arvato To Support Global Expansion

Global natural health and footwear brand VIVOBAREFOOT has partnered with Arvato CRM Solutions to deliver customer experience for its consumers and to support its growth in the UK and overseas. The three-year partnership – which has the option for a two-year extension – will see Arvato support both VIVOBAREFOOT’s core retail business and its ReVivo service, which refurbishes, reconditions and recycles worn VIVOBAREFOOT shoes.

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Arvato Expands Into South Africa And Secures Techsembly Contract

Arvato CRM Solutions has expanded its footprint into South Africa and secured its first customer experience contract to be delivered from the country with international e-commerce platform company, Techsembly. The move will see the Slough-headquartered business offer its services from Cape Town.

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Ascensos Continues International Expansion With New Caribbean Base

Ascensos, a leading, independent, customer service provider which is headquartered in Scotland, is continuing its international expansion with the announcement of a new base in Trinidad and Tobago. Launching in June 2023, the new operation in Trinidad and Tobago’s Capital - Port of Spain - will create 100 jobs initially, growing to 300 positions in its first three years.

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Automation for the Contact Centre – What, Why, Where and How

For the next edition of our Tech editorial series, we will focus on all things ‘Automation’ for your Contact Centre – What is it? Why does it exist? Where does it go? And how do you know if you would benefit from it? We hear from our tech expert, James Connors (Quetzel), about his perspective on this topic.

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Global CX Provider with Award-Winning Company Culture to Launch Operations in Egypt and Poland, Creating Thousands of New Hybrid Jobs

Alorica Inc has announced its expansion plans into Africa and Europe through the launch of its operations in Cairo, Egypt and Łódź, Poland. As one of the largest BPOs globally with 100,000 employees across 17 countries and 24 years of CX experience - Alorica continues to scale and diversify its best-in-class workforce, now with a presence in these new markets. Setting up operations in Egypt and Poland further enables the digital CX company to meet the growing expectations of multinational companies to deliver industry-leading business outcomes including multilingual customer care, revenue generation, content management & content moderation, tech support and CX consulting. Alorica plans to open for business in both countries during second quarter of this year.

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Daktela enhances its automated chat functionality with the acquisition of Coworkers.ai

The new technology will be integrated into their software later this year, enhancing their existing chatbot capability and enabling businesses to deploy complex automated chat solutions in their customer communications.

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ChatLingual and Quantanite Join Forces to Enable Fast-Growing Companies to Deliver Multilingual Customer Support

ChatLingual, provider of the world’s most comprehensible multilingual messaging platform, have united with Quantanite, a Customer Experience and Digital Outsourcing solutions provider for the world's fastest growing brands. ChatLingual will complement Quantanite’s CX and Digital Outsourcing offerings with their multilingual customer support operations, providing simple and more delightful customer and agent experiences in every language.

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