For the next edition of our Tech editorial series, one of our guest tech experts, James Connors, focusses on how to choose the right technology vendor for your business. As businesses strive to provide exceptional customer experiences and enhance their contact centre operations, the selection of technology vendors becomes a critical decision. There is information readily available from all areas so one of the struggles I see is, how do you cut through the noise and understand who the best technology platforms are, do they align with what you are looking for and how do you know they’re credible?

Ascensos have announced the launch of 𝗔𝘀𝗰𝗲𝗻𝘀𝗼𝘀 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲 which brings together proprietary and partner digital and AI-enabled solutions to accelerate the CX transformation programmes of retail and ecommerce brands.