If we’ve learned anything from the past two years, it’s that nothing stays the same. As new technology comes online, and customers’ attitudes and needs evolve, your CX must change too. In this white paper from CXFO Foundation Partner, Ventrica, you can find out where CX is at today, and how changes in customer behaviour give us clues to what the CX of tomorrow will look like. Download the report to find out more.

We have grown up in a post-industrial revolution model where we can measure everything, produce widgets, deliver just in time, and with a presenteeism model in place, often with a parent-child culture lurking in plain sight. In this report we have highlighted the key points which were discussed during the roundtable event, as well as any outcomes which have followed.