HMRC closes phone lines due to technical fault

Share This Post

HM Revenue and Customs (HMRC) has closed most of its phone lines due to a fault as many people seek advice ahead of filing their tax returns. 

The tax authority apologised for the outage and urged people to use their online services. It is not known when the lines will be working again, but HMRC said it would “reopen them as soon as possible”.

More than 12 million people are required to complete self-assessment tax returns before 31 January. That number is made up of people who are self-employed and those with more than one source of income.

If people do not file their tax return, either online or via post, then they face being hit with a fine, which is usually £100. 

A statement from HMRC said: “Our online services are working well and we encourage people to continue using them.

“We are working to urgently resolve a technical problem that has seen us temporarily close most of our phone lines. We apologise to people affected and will reopen them as soon as possible.”

HMRC gave people up to a month after the normal deadline of 31 January this year because the pandemic had put pressure on individuals and tax advisers to complete submissions.

This year there will be no extended deadline.

Source : https://www.bbc.co.uk/news/business-63838362

More To Explore

Call Centre Clinic

ChatLingual and Quantanite Join Forces to Enable Fast-Growing Companies to Deliver Multilingual Customer Support

ChatLingual, provider of the world’s most comprehensible multilingual messaging platform, have united with Quantanite, a Customer Experience and Digital Outsourcing solutions provider for the world’s fastest growing brands. ChatLingual will complement Quantanite’s CX and Digital Outsourcing offerings with their multilingual customer support operations, providing simple and more delightful customer and agent experiences in every language.

World of CX

Choosing the right technology vendors – how to know which are the real deal and which aren’t?

For the next edition of our Tech editorial series, one of our guest tech experts, James Connors, focusses on how to choose the right technology vendor for your business. As businesses strive to provide exceptional customer experiences and enhance their contact centre operations, the selection of technology vendors becomes a critical decision. There is information readily available from all areas so one of the struggles I see is, how do you cut through the noise and understand who the best technology platforms are, do they align with what you are looking for and how do you know they’re credible?