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NEW CX REPORT: Untapped Talent Pools.


This new report from CXFO Foundation Partner, CCI Global, provides an overview on the topic of ‘Untapped Talent Pools’ in Africa – a quick read, the report gets straight into some of the key benefits of outsourcing within the region.

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The People Zone

What is Hybrid Working?

With a seemingly unstoppable tide of support for some homeworking, what makes a new operating model fit for the future? How do we avoid floating on a sea of outdated working practices or policies?

The Gait Post

Together Forever

The Virgin Media and 02 merger has now been given approval to proceed. I’m curious as to know what this is going to mean for their CX design and their contact centre estate. Virgin in particular have had an appalling reputation, and have never really fixed broken processes and customer journeys from several legacy acquisitions and rebrands from the cable space going back many years. I still wear the battle scars from my days at NTHell as we somewhat affectionately called it.