CX REPORT: Untapped Talent Pools

The Travel sector was one of the worst, and most immediate sectors, affected by the pandemic, and the last to return to service post global lockdowns. It now faces the triple challenge of meeting customer expectations, staffing challenges, multilingual communication methods and technology advancements. We invited leading brands to discuss a variety of topics which are affecting the sector right now. These insights and sharing of best practice will help to change the future of CX in the sector. In this report we have highlighted the key topics which were discussed during the roundtable event and the thoughts of the attendees, as well as any outcomes which have followed. Download the report to find out more.

CX Industry Council Report for Banking, Financial Services & Insurance (BFSI) Sector
Historically, studies have shown that there is no such thing as loyalty in the world of financial services. However, these trends are now beginning to change.
In the wake of the pandemic, effects are still being felt all across the financial services sector. Customers are changing their behaviour as their banking and insurance require change.
For our first CFXO Industry Council for the BFSI sector, we invited key players in the financial services sector to come together and discuss the current challenges the industry is facing and how best to mitigate these.