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NEW CX REPORT: Untapped Talent Pools.

DOWNLOAD YOUR FREE COPY HERE.

This new report from CXFO Foundation Partner, CCI Global, provides an overview on the topic of ‘Untapped Talent Pools’ in Africa – a quick read, the report gets straight into some of the key benefits of outsourcing within the region.

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Together in Electric Dreams : Part 1

We have seen a lot of merger and acquisition activity in our sector this summer. In this our Launch Editorial, we speak with the big players and voices in the industry and gather a range of views and opinions on the effect this consolidation will have, both on the market, the technology, the clients, the people, and of course, the customers.

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ChatLingual Makes Global Shared Services Possible Through Innovative Multilingual CX

In 2020, ChatLingual was challenged by one of the Big Four professional service firms with a large-scale need that would test the very limits of the solution and its partner. They were looking to consolidate staff for a global network of firms with diverging languages, regional practices, and technologies. Their expectation was nothing short of achieving the highest level of internal support possible.