CX Industry Council Report for BFSI Sector – Autumn 2022

Share This Post

CX Industry Council Report for Banking, Financial Services & Insurance (BFSI) Sector 

Historically, studies have shown that there is no such thing as loyalty in the world of financial services. However, these trends are now beginning to change.

In the wake of the pandemic, effects are still being felt all across the financial services sector. Customers are changing their behaviour as their banking and insurance require change. 

For our first CFXO Industry Council for the BFSI sector, we invited key players in the financial services sector to come together and discuss the current challenges the industry is facing and how best to mitigate these.

This report outlines the main points discussed during the event, the attendees’ thoughts and any results that followed.

DOWNLOAD YOUR FREE COPY HERE.

Thank you to Talkdesk for hosting the event and for supporting us with this report.

DOWNLOAD THE REPORT

More To Explore
The Gait Post

Chasing Cars

I decided it was time for a new car a few weeks ago. This should be a moment and time of excitement and joyous anticipation, but nothing could be further removed. When did buying a car from a main dealership become such a soulless, dull, de-personalised transaction? And I say transaction deliberately, because that’s literally all it was, no sense of customer experience whatsoever, just a cold and joyless process. Or maybe this is just BMW.

Customer Experience Foundation 14 October 2021
Industry News

‘Distressing’ 999 wait highlights South West Ambulance delays

South West Ambulance has the longest waits in the country for people to get through to the operator. It takes almost a minute on average for ambulance control to answer 999 calls compared with just five seconds for the West Midlands service.

Customer Experience Foundation 4 November 2022