In The Driving Seat – Putting the customer at the heart of a connected mobility ecosystem
The mobility sector is rapidly evolving away from its automotive parent but, still in its infancy, it’s yet to master the challenge of using data to feed customer-centric service ecosystems.
Simply put, it lacks the vital capability to create value exchanges that build strong customer bonds. ChangeMaker Associates Ltd and Arvato CRM Solutions see this as an opportunity.
Just Eat announced about recently they were bringing their contact centre back to the UK from offshore / nearshore, but also bringing it back in house after outsourcing it for many years. In this Editorial we explore this further, with a range of views and opinions, both from those in the BPO sector and in house operations, and those with UK and offshore operations.
Daktela, a leading global technology company offering customers in-house communications software and cloud solutions for contact centres solutions, has announced that Martin Skaba has taken the position of Chief Executive Officer The former CEO and joint founder, Richard Baar, will now focus on the company’s strategic management and product development.
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