In The Driving Seat – Putting the customer at the heart of a connected mobility ecosystem
The mobility sector is rapidly evolving away from its automotive parent but, still in its infancy, it’s yet to master the challenge of using data to feed customer-centric service ecosystems.
Simply put, it lacks the vital capability to create value exchanges that build strong customer bonds. ChangeMaker Associates Ltd and Arvato CRM Solutions see this as an opportunity.
Arvato CRM Solutions has partnered with real-time productivity, optimisation, and process mining platform, KYP.ai to continue driving its digital transformation and AI (artificial intelligence) offering.
The strategic partnership will enable Arvato to enhance its already established artificial intelligence and RPA (robotic process automation) solutions, providing clients with further scope for digital transformation through AI-powered intelligent automation.
We ask what can or should be done about it, what effect is it having on staffing levels, service levels and KPI’s, and resultant impact on customer service, deliveries, fulfilment, and the impact on recruitment. We explore if this is sustainable in the long term, the impact at the senior end of the market, the impact of hybrid working, and how the industry may need to change its attraction and recruitment strategies.
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