In The Driving Seat – Putting the customer at the heart of a connected mobility ecosystem
The mobility sector is rapidly evolving away from its automotive parent but, still in its infancy, it’s yet to master the challenge of using data to feed customer-centric service ecosystems.
Simply put, it lacks the vital capability to create value exchanges that build strong customer bonds. ChangeMaker Associates Ltd and Arvato CRM Solutions see this as an opportunity.
Ascensos has partnered with ESG platform and services provider myConsole in a first for
BPO, to deliver on its business commitments for sustainability and governance. Ascensos CEO, John Devlin, commented: “The announcement of our partnership today with
myConsole demonstrates our continuing commitment to our clients, our colleagues, and the
communities in which we operate – building on our Ascensos Local model, our impact sourcing
strategy, and our adoption of sustainable energy initiatives at our sites.
Hiring the very best customer service candidates for your company or call centre is a goal that, if achieved, bears fruits for all parties, including the employer, employee, and customer. Brand reputation and KPIs such as customer satisfaction and sales improve while customer churn, employee dissatisfaction, and complaint escalations decrease.
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