Retail Sector Industry Council Report – Autumn 2022

Share This Post

Retail Sector Industry Council Report – Autumn 2022.

CX has been at the forefront of the Retail industry for decades and forms one of the most intrinsic aspects of retail operations. 

But with the worsening financial crisis in the UK and inflation rates at their highest levels for decades, how does CX fit in during these times of difficulty? 

We invited leading Retail brands to our Autumn 2022 Industry Council for the Retail Sector to discuss the hot topics and challenges the sector faces.

DOWNLOAD YOUR FREE COPY HERE.

Thank you to HGS UK for hosting the event and for supporting us with this report.

 

More To Explore

Call Centre Clinic

ChatLingual and Quantanite Join Forces to Enable Fast-Growing Companies to Deliver Multilingual Customer Support

ChatLingual, provider of the world’s most comprehensible multilingual messaging platform, have united with Quantanite, a Customer Experience and Digital Outsourcing solutions provider for the world’s fastest growing brands. ChatLingual will complement Quantanite’s CX and Digital Outsourcing offerings with their multilingual customer support operations, providing simple and more delightful customer and agent experiences in every language.

World of CX

Route 101 Unveils New Training Packages to Empower Zendesk Users

Route 101, a leading Systems Integrator specialising in Contact Centre and Customer Engagement solutions, proudly announces the launch of its comprehensive Zendesk training packages. A proud Zendesk Premier Partner since 2019, Route 101 already offers a range of Zendesk services including health checks, optimisation and configuration. With the new training packages, the business aims to empower users with the knowledge and experience needed to get the most from their Zendesk instance.