Retail Sector Industry Council Report – Autumn 2022

Share This Post

Retail Sector Industry Council Report – Autumn 2022.

CX has been at the forefront of the Retail industry for decades and forms one of the most intrinsic aspects of retail operations. 

But with the worsening financial crisis in the UK and inflation rates at their highest levels for decades, how does CX fit in during these times of difficulty? 

We invited leading Retail brands to our Autumn 2022 Industry Council for the Retail Sector to discuss the hot topics and challenges the sector faces.


Thank you to HGS UK for hosting the event and for supporting us with this report.


More To Explore


Does the UK work too hard?

So, what do we think, does the UK work harder than most other European countries? It would appear from most of the research yes, we do. The primary reason for this is that generally most of the population are unhappy, stressed and working long hours. Now is this all to do with the employer? Or is it all to do with the employee? Or is it a combination of the both?