Ascensos launches AI and digital practice – Ascensos Intelligence

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Ascensos launches AI and digital practice – Ascensos Intelligence

Ascensos have announced the launch of Ascensos Intelligence which brings together proprietary and partner digital and AI-enabled solutions to accelerate the CX transformation programmes of retail and ecommerce brands.

Building on the company’s recent investment and acquisition strategies in specialist resource and expertise,Β Ascensos IntelligenceΒ will drive forward the AI integration programmes of its clients aligned with the continued focus for businesses to reduce cost, improve efficiencies and create long term strategic value from customer management and engagement initiatives.

CEO and co-founder John Devlin commented: “We established Ascensos as a digital-only business 10 years ago, the launch ofΒ Ascensos IntelligenceΒ today is the natural next step for us, reflecting the work we’ve been doing in AI, with LLM technologies and customer automation platforms, and in particular, our acquisition of autonomous CX business, Digital Tribe BPO, in 2021.”

“Leading the Ascensos Intelligence team is our brilliant Head of Transformation, Liz Millington, whose expertise and experience in digital and AI, as well as her deep knowledge of ecommerce, has been pivotal to the successful transformation programmes of our retail clients since joining Ascensos in 2022.”Β 

Ascensos Intelligence’sΒ Liz Millington added: “Since the pandemic, our work with AI enabled solutions has been central to our support for our retail clients as they continue to face into multiple economic, resourcing and operational challenges.

As Head of Transformation, I’ve been privileged to work with many of the world’s best-known brands, helping them to harness the power and opportunity of generative AI solutions and digital platforms to meet the expectations and demands of 21st century customers, today and into the future.”

Ascensos IntelligenceΒ consolidates platform and solution specialists and designers under the central direction of Liz in the UK with support from our developers and platform managers currently working across the Ascensos Group business globally.

About Ascensos

Ascensos is a leading provider of customer management and engagement solutions working exclusively with the world’s best-known retail and ecommerce brands. Its global operations are based in Scotland, England, Romania, South Africa, Turkey and Trinidad.

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