Ascensos launches AI and digital practice – Ascensos Intelligence

Share This Post

Ascensos launches AI and digital practice – Ascensos Intelligence

Ascensos have announced the launch of Ascensos Intelligence which brings together proprietary and partner digital and AI-enabled solutions to accelerate the CX transformation programmes of retail and ecommerce brands.

Building on the company’s recent investment and acquisition strategies in specialist resource and expertise,Β Ascensos IntelligenceΒ will drive forward the AI integration programmes of its clients aligned with the continued focus for businesses to reduce cost, improve efficiencies and create long term strategic value from customer management and engagement initiatives.

CEO and co-founder John Devlin commented: “We established Ascensos as a digital-only business 10 years ago, the launch ofΒ Ascensos IntelligenceΒ today is the natural next step for us, reflecting the work we’ve been doing in AI, with LLM technologies and customer automation platforms, and in particular, our acquisition of autonomous CX business, Digital Tribe BPO, in 2021.”

“Leading the Ascensos Intelligence team is our brilliant Head of Transformation, Liz Millington, whose expertise and experience in digital and AI, as well as her deep knowledge of ecommerce, has been pivotal to the successful transformation programmes of our retail clients since joining Ascensos in 2022.”Β 

Ascensos Intelligence’sΒ Liz Millington added: “Since the pandemic, our work with AI enabled solutions has been central to our support for our retail clients as they continue to face into multiple economic, resourcing and operational challenges.

As Head of Transformation, I’ve been privileged to work with many of the world’s best-known brands, helping them to harness the power and opportunity of generative AI solutions and digital platforms to meet the expectations and demands of 21st century customers, today and into the future.”

Ascensos IntelligenceΒ consolidates platform and solution specialists and designers under the central direction of Liz in the UK with support from our developers and platform managers currently working across the Ascensos Group business globally.

About Ascensos

Ascensos is a leading provider of customer management and engagement solutions working exclusively with the world’s best-known retail and ecommerce brands. Its global operations are based in Scotland, England, Romania, South Africa, Turkey and Trinidad. www.ascensos.com

More To Explore
Industry News

CXFO & CapeBPO Partner Announcement

CapeBPO announces strategic partnership with the Customer Experience Foundation (CXFO) as it strengthens South Africa’s position as a preferred CX BPO destination London 8th February

Customer Experience Foundation 5 February 2024
White Papers

CXFO Retail Industry Council Report – Summer 2022

As the retail sector begins to recover from the effects of the pandemic, it is now faced with a different challenge: Inflation. As with many other industry sectors, the pandemic has also had an impact on recruitment and employee requirements, creating a ‘Candidates’ Market’.

For the first of our CXFO Industry Councils for the Retail sector, we invited leading brands to discuss a variety of topics which are affecting the sector right now. These insights and sharing of best practice will help to change the future of CX in the sector. Download the report to find out more.

CXFO Admin 5 October 2022