If we’ve learned anything from the past two years, it’s that nothing stays the same. As new technology comes online, and customers’ attitudes and needs evolve, your CX must change too.
In this white paper from CXFO Foundation Partner, Ventrica, you can find out where CX is at today, and how changes in customer behaviour give us clues to what the CX of tomorrow will look like.
The Travel sector was one of the worst, and most immediate sectors, affected by the pandemic, and the last to return to service post global lockdowns. It now faces the triple challenge of meeting customer expectations, staffing challenges, multilingual communication methods and technology advancements. We invited leading brands to discuss a variety of topics which are affecting the sector right now. These insights and sharing of best practice will help to change the future of CX in the sector. In this report we have highlighted the key topics which were discussed during the roundtable event and the thoughts of the attendees, as well as any outcomes which have followed. Download the report to find out more.
An engaging and structured onboarding experience helps to ensure that your new people can complete their job role efficiently and competently from the outset.
A lack of information or an overload of content can result in your new people feeling disengaged or overwhelmed, so finding the right balance between what is necessary and what is nonessential is crucial.
This free whitepaper from Davies Learning Solutions tells you all you need to know about what you should include for a successful onboarding programme
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