What does the future of CX look like?

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If we’ve learned anything from the past two years, it’s that nothing stays the same. As new technology comes online, and customers’ attitudes and needs evolve, your CX must change too.

In this white paper from CXFO Foundation Partner, Ventrica, you can find out where CX is at today, and how changes in customer behaviour give us clues to what the CX of tomorrow will look like.

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The Gait Post

Bank of Bad Habits

Anthony Healds frustrations with Sainsbury’s Bank last week struck a chord with me. If you didn’t see it, here it is. “Four and a half minutes of IVR which screamed ‘GO ONLINE AND SERVE YOURSELF’. I tried that but as I wanted to cancel a card the website told me to call. ‘Due to Covid…’ followed by ‘due to severe weather…’, regularly interspersed with ‘YOU CAN DO MOST THINGS ONLINE’. This is a blue chip brand here that clearly did not want to talk to me, despite telling me to call.

The People Zone

Quantanite expand Leadership Team further with new CCO

Quantanite have announced the appointment of Andrew Hall as Chief Commercial Officer as it expands its Leadership Team further. This follows the recent appointment of Neil Russell-Smith as Global Director of Marketing.