If we’ve learned anything from the past two years, it’s that nothing stays the same. As new technology comes online, and customers’ attitudes and needs evolve, your CX must change too.
In this white paper from CXFO Foundation Partner, Ventrica, you can find out where CX is at today, and how changes in customer behaviour give us clues to what the CX of tomorrow will look like.
There’s a lot of talk about the value of having a diverse workforce, and that is a good thing, but having a wide range of individuals working in an organisation is only a starting point. If employees don’t feel listened to, valued and respected, you’re not reaping the benefits of their diverse perspectives. That’s where inclusion comes into play. As a leader, creating an inclusive workplace begins with you.
Kura, a leading global provider of customer service outsourcing solutions, is thrilled to announce the appointment of Kenny Rodgers as the new Managing Director of Kura South Africa. With an extensive background as Kura’s Finance Director and a demonstrated history of driving operational excellence, Kenny is ideally positioned to steer Kura’s South African operations to new heights.
© CXFO Limited - The Customer Experience Foundation. 60 St Martin's Lane, Covent Garden, London, WC2N 4JS. 2021 ALL RIGHTS RESERVED
