If we’ve learned anything from the past two years, it’s that nothing stays the same. As new technology comes online, and customers’ attitudes and needs evolve, your CX must change too.
In this white paper from CXFO Foundation Partner, Ventrica, you can find out where CX is at today, and how changes in customer behaviour give us clues to what the CX of tomorrow will look like.
As the War for Talent intensifies, in the Final part of this Editorial series, we explore what this means for the Contact Centre sector, with a range of views from those running operations and those recruiting, what effect it has had, and will continue to have. We ask what have been the causes, explore the impact of Candidate power, ask if its simply a question of more money or WFH, and what we as an Industry need to do.
Imagine you’re pulling up to your local McDonald’s, hunger gnawing at your insides like an angry wolf. You place your order, enunciating as clearly as
© CXFO Limited - The Customer Experience Foundation. 60 St Martin's Lane, Covent Garden, London, WC2N 4JS. 2021 ALL RIGHTS RESERVED
