CX REPORT: People Management & Change in a Hybrid World

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CXFO Leaders Summit Report Released – People Management & Change in a Hybrid World.


We have grown up in a post-industrial revolution model where we can measure everything, produce widgets, deliver just in time, and with a presenteeism model in place, often with a parent-child culture lurking in plain sight. 

For the first of our CXFO Leaders Summits, which took place in October 2022 (hosted by Custerian Limited), we invited figureheads from the CX and Contact Centre industry to discuss the topic of ‘People Management & Transformation in a Hybrid World’. 

In this report we have highlighted the key points which were discussed during the roundtable event, as well as any outcomes which have followed.

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