CX REPORT: People Management & Change in a Hybrid World

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CXFO Leaders Summit Report Released – People Management & Change in a Hybrid World.

DOWNLOAD YOUR FREE COPY HERE.

We have grown up in a post-industrial revolution model where we can measure everything, produce widgets, deliver just in time, and with a presenteeism model in place, often with a parent-child culture lurking in plain sight. 

For the first of our CXFO Leaders Summits, which took place in October 2022 (hosted by Custerian Limited), we invited figureheads from the CX and Contact Centre industry to discuss the topic of ‘People Management & Transformation in a Hybrid World’. 

In this report we have highlighted the key points which were discussed during the roundtable event, as well as any outcomes which have followed.

DOWNLOAD THE REPORT

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The last 12 months have been characterised by lightning-fast digital transformation as retailers were forced to adapt to a revolution in buying habits in order to keep pace. Despite the rapidly evolving marketplace, CX remains key to consumers and brands alike. The assumption however that your customer journey should now be packed with cutting-edge technology at every touchpoint is a misconception. For any brand wanting to achieve this balance, this how-to guide is here to walk you through the journey towards an efficient, hyper-personalised CX that will delight customers and keep them coming back time and again. To receive your free copy, just fill in the quick form. Once you press submit you will be able to download the document.

CXFO Admin 12 October 2022