It’s time for retailers to up their personalisation game

Share This Post

The last 12 months have been characterised by lightning-fast digital transformation as retailers were forced to adapt to a revolution in buying habits in order to keep pace. Despite the rapidly evolving marketplace, CX remains key to consumers and brands alike. The assumption however that your customer journey should now be packed with cutting-edge technology at every touchpoint is a misconception. 

For any brand wanting to achieve this balance, this how-to guide is here to walk you through the journey towards an efficient, hyper-personalised CX that will delight customers and keep them coming back time and again. To receive your free copy, just fill in the quick form. Once you press submit you will be able to download the document.

Complete the form below to get your free copy. Once you press submit you will be able to download the document 



More To Explore

The People Zone

The Cost of Living Crisis – Part 2

here is so much concern amongst both front-line staff, managers, and all our customers, about the rising cost of living, and the increasing difficulties of making ends meet.

In the second part of this Editorial series, we continue to explore what this means for the contact centre and customer service sector, both for the customers and our people, the effect it is having, and will continue to have, on our People and Customers.

White Papers

 2022 CX Leaders’ Guide to Multilingual Support

In this paper, we will uncover what it means to provide a seamless personalized experience, current hiring obstacles that are plaguing the CX world and how to solve them, and lastly, the instruments to invest in to help marry language into your CX workflows. We will give you strategies you can employ right now to get ahead of your competition. These strategies will require you to reassess everything from your metrics to how you collaborate. The rewards? Well, you’ll have to see for yourself. Just fill in the quick form. Once you press submit you will be able to download the document.