For What It’s Worth
The Impact of Ofcom’s Ban on Inflation-Linked Mid-Contract Price Rises The recent decision by Ofcom to ban inflation-linked mid-contract price rises for phones, pay-TV, and broadband has significant implications for both…
The Impact of Ofcom’s Ban on Inflation-Linked Mid-Contract Price Rises The recent decision by Ofcom to ban inflation-linked mid-contract price rises for phones, pay-TV, and broadband has significant implications for both…
Welcome to the modern era, where companies are scrambling to shove artificial intelligence (AI) down our throats as the ultimate solution to customer service woes. Spoiler alert: it’s not working.…
Let's dive right into the circus of customer service that the airline industry has become, as so delightfully laid out by the Daily Mail's recent exposé on Ryanair, Wizz Air,…
Imagine you’re pulling up to your local McDonald's, hunger gnawing at your insides like an angry wolf. You place your order, enunciating as clearly as a drama school graduate in…
So, it seems like the financial wizards at Wells Fargo have had a little run-in with the world of high-tech laziness. Imagine being fired not for poor performance, not for…
Taylor Swift and Customer Experience: The Surprising Connection In the vast tapestry of modern phenomena, few things have captured the public and business imagination like Taylor Swift and the evolving Customer…
Let's cut to the chase and dive straight into the deep end of the corporate lingo cesspool. If you've ever worked in an office, you've undoubtedly been bombarded with phrases…
Welcome to the Wild West of Remote Work: Employment Tribunals and the Contact Centre Apocalypse In a twist as unexpected as a plot hole in a Hollywood blockbuster, employment tribunal…
"Why We are Still not Grasping Employee Experience”It would seem despite all the evidence around employee experience generating better ROI for organisations, the current state of employee experience and engagement…
Why We Loathe These Digital Demons Alright, buckle up, buttercup—it’s time for a good old-fashioned rant about everyone’s least favourite digital irritants: chatbots. Strap in, because we’re diving headfirst into…