With a focus on coal powered energy generation, South Africa’s Power utility authorities are facing a difficult time in meeting demand while balancing future growth with its current infrastructure. However, the country has set up a separate entity to repurpose decommissioned sites as well as establish a new Nuclear facility that will produce and additional 2,500 megawatts of power with the government looking at new ways to fill the energy gap and alleviate the national gap for future success. These plans, however, will take 3 to 5 years to produce tangible outputs and the country has begun to adapt to a new energy deficient normal.
As the Former COO of NHS Direct, and Director of 111, it breaks my heart to see the state that call handling in the NHS has disintegrated into. bit.ly/3QxZXdI.
For my first article as tech expert for the Customer Experience Foundation, I want to share my opinions and views of the state of the UK Contact Centre and CX industry in 2023 : both good and bad.
At our Autumn 2022 BPO & Outsourcers Industry Council, attendees discussed outsourcing operations in the UK and what this means for solutions providers and clients, revealed the best strategies for outsourcing proposals, and compared the benefits of onshore versus offshore initiatives. Remote working environments were also a hot topic of debate. This report highlights the main points of discussion that emerged during the event, as well as the attendees’ opinions, and a summary of the outcomes of the session.