Retail Sector Industry Council Report – Autumn 2022

CX has been at the forefront of the Retail industry for decades and forms one of the most intrinsic aspects of retail operations. But with the worsening financial crisis in the UK and inflation rates at their highest levels for decades, how does CX fit in during these times of difficulty? We invited leading Retail brands to our Autumn 2022 Industry Council for the Retail Sector to discuss the hot topics and challenges the sector faces.

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Daktela contact centre provider first in UK to integrate ChatGPT into its service offering

Daktela, a leading global technology company offering customers in-house communications software and cloud solutions for contact centres solutions, has announced that Martin Skaba has taken the position of Chief Executive Officer The former CEO and joint founder, Richard Baar, will now focus on the company’s strategic management and product development.

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Vivobarefoot Announces New Digital Customer Experience Partnership With Arvato To Support Global Expansion

Global natural health and footwear brand VIVOBAREFOOT has partnered with Arvato CRM Solutions to deliver customer experience for its consumers and to support its growth in the UK and overseas. The three-year partnership – which has the option for a two-year extension – will see Arvato support both VIVOBAREFOOT’s core retail business and its ReVivo service, which refurbishes, reconditions and recycles worn VIVOBAREFOOT shoes.

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Arvato Expands Into South Africa And Secures Techsembly Contract

Arvato CRM Solutions has expanded its footprint into South Africa and secured its first customer experience contract to be delivered from the country with international e-commerce platform company, Techsembly. The move will see the Slough-headquartered business offer its services from Cape Town.

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Daktela Announces New CEO Martin Skaba

Daktela, a leading global technology company offering customers in-house communications software and cloud solutions for contact centres solutions, has announced that Martin Skaba has taken the position of Chief Executive Officer The former CEO and joint founder, Richard Baar, will now focus on the company’s strategic management and product development.

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Ascensos Continues International Expansion With New Caribbean Base

Ascensos, a leading, independent, customer service provider which is headquartered in Scotland, is continuing its international expansion with the announcement of a new base in Trinidad and Tobago. Launching in June 2023, the new operation in Trinidad and Tobago’s Capital - Port of Spain - will create 100 jobs initially, growing to 300 positions in its first three years.

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Automation for the Contact Centre – What, Why, Where and How

For the next edition of our Tech editorial series, we will focus on all things ‘Automation’ for your Contact Centre – What is it? Why does it exist? Where does it go? And how do you know if you would benefit from it? We hear from our tech expert, James Connors (Quetzel), about his perspective on this topic.

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Webhelp appoints tech industry veteran Benjamin Faes as UK CEO

Webhelp, a leading global customer experience BPO player, has announced the appointment of Benjamin Faes as CEO of the UK to further spearhead growth in the region. Benjamin, whose experience includes 13 years at Google and CEO of AOL France, was VP of Global Sales and Marketing at Webhelp prior to his promotion.

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