The Ultimate Guide to Managing Peak Demand in Your Contact Centre!

Share This Post

The Ultimate Guide to Managing Peak Demand in Your Contact Centre!

CXFO Foundation Partner, Ventrica, has done a series of short guides looking at the challenges of handling peak demand and each of the possible solutions in depth. 

Click here to find out more.

Click here to find out more

More To Explore
Call Centre Clinic

Automation for the Contact Centre – What, Why, Where and How

For the next edition of our Tech editorial series, we will focus on all things ‘Automation’ for your Contact Centre – What is it? Why does it exist? Where does it go? And how do you know if you would benefit from it? We hear from our tech expert, James Connors (Quetzel), about his perspective on this topic.

Jenn Tapner 13 March 2023
The Gait Post

Working My Way Back To You

Have we seen the death of Presenteeism? If there is such a thing as a good thing to come out of the COVID pandemic, surely this is it? No one used to bat an eyelid if someone in the office went out for a 5 minute cigarette break or had a five minute chat whilst making a coffee. Now our breaks include taking the bins out or hanging the washing out. It’s the same thing but different right?

Customer Experience Foundation 6 June 2021