The Ultimate Guide to Managing Peak Demand in Your Contact Centre!

Delivering excellent customer experience (CX) is at the top of the agenda for many businesses. From driving sales to promoting loyalty, creating a positive experience is extremely valuable. To truly harness its potential, businesses need the best CX talent. While there are many age-old myths about working in CX, it’s a rewarding role that has evolved in recent years. Now, a career in CX is a great option for ambitious professionals wanting to make a difference to customers and their workplace.

Kura, a leading global provider of customer service outsourcing solutions, is thrilled to announce the appointment of Kenny Rodgers as the new Managing Director of Kura South Africa. With an extensive background as Kura’s Finance Director and a demonstrated history of driving operational excellence, Kenny is ideally positioned to steer Kura’s South African operations to new heights.