Daktela Announces New CEO Martin Skaba

Share This Post

Skaba, a former investment manager in Sandberg Capital, a private equity investment fund that entered Daktela in 2021, replaces the current CEO and one of the two founders of Daktela, Richard Baar. In addition to the company’s strategic development, Baar will continue to oversee the further growth and expansion of Daktela’s product portfolio.

“I appreciate the trust that Richard Baar and David Hájek (the other co-founder of Daktela) place in me. Since Sandberg Capital joined Daktela in June 2021, I have collaborated greatly with the top management. We agree on where to take the company in the long term. We have a strong product, are constantly investing in technology development, and have a well-defined business strategy. That is why I believe that together we will be able to achieve the goal of becoming the most important software provider for contact centres in Central and Eastern Europe,” adds Martin Skaba, Daktela’s new CEO.

Skaba started his working career at KPMG Czech Republic. He also worked as an investment manager at Slovak Investment Holding. He spent the last three years at the private equity investment fund Sandberg Capital. He was on the team negotiating Sandberg Capital’s entry into Daktela in 2021.

In addition to the founders Richard Baar and David Hájek, Daktela’s c-level management consists of Martin Skaba (CEO), Zuzana Bienvenu (CMO), Jiří Havlíček (CTO) and Karel Vůjtek (COO). The investor will be represented in Daktela by Michal Rybovič, partner of Sandberg Capital.

In 2021, Daktela achieved a turnover of €10.7 million, and the EBITDA indicator reached a record €3.1 million. In 2022, Daktela invested massively in opening new markets and technological development. As part of its foreign expansion, it entered the Slovenian and Romanian markets and, through a strategic partnership with the German NFON, also joined the DACH market. 

Key steps also included the acquisition of the technology start-up Coworkers.ai, which develops in-house intelligent voicebots and chatbots. Daktela has thus created and is extending a new branch of its product portfolio based on AI technology. Despite the general economic slowdown, the company estimates last year’s growth to be between 10 and 20%. Daktela wants to maintain a similar pace in the coming years to become the most important supplier of software solutions for contact centres in the Central and Eastern European region.

About Daktela

Daktela, a global technology company, offers customers in-house communications software and cloud solutions for contact centres. It allows companies to take care of their customers using all available communication channels, such as voice, email, SMS, web chat, Facebook Messenger, Instagram, WhatsApp, or Viber, all with native support in one web app. It currently serves more than 1,000 corporate customers of all sizes worldwide. Daktela has branches in the Czech Republic, Slovakia, Poland, Hungary, Slovenia, Serbia, Romania, the United Kingdom, Dubai and the Philippines. Daktela is owned by the founders Richard Baar and David Hájek and the Slovak investment group Sandberg Capital. In 2021, the company’s turnover was €10.7 million. Daktela owns a majority stake in the company Coworkers.ai, providing its intelligent chatbots, voicebots, mailbots and other AI tools.

More information can be found at: https://www.daktela.com.

More To Explore

White Papers

Retail Sector Industry Council Report – Autumn 2022

CX has been at the forefront of the Retail industry for decades and forms one of the most intrinsic aspects of retail operations.

But with the worsening financial crisis in the UK and inflation rates at their highest levels for decades, how does CX fit in during these times of difficulty?

We invited leading Retail brands to our Autumn 2022 Industry Council for the Retail Sector to discuss the hot topics and challenges the sector faces.

Industry News

British Gas Grows Partnership with ResQ Creating 200 New Jobs in Hull

ResQ, the leading outsourced contact centre specialist, has announced that British Gas has grown its partnership with the company, which will generate 200 new jobs in Hull over the next 12 months. ResQ has been an outsourced partner of choice for British Gas since 2011, providing customer support across both inbound and outbound activity.