Webhelp appoints tech industry veteran Benjamin Faes as UK CEO

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Webhelp, a leading global customer experience BPO player, has announced the appointment of Benjamin Faes as CEO of the UK to further spearhead growth in the region. Benjamin, whose experience includes 13 years at Google and CEO of AOL France, was VP of Global Sales and Marketing at Webhelp prior to his promotion.

Benjamin has had a pivotal role at crucial moments in the evolution of digital transformation, from playing a key part of Google’s acquisition of YouTube, to driving AOL’s transition from an ISP into both an online publisher and a premium ad network. 

At Webhelp, Benjamin’s mission will be to further augment the business’s market leading position as a provider of customer experience to more than 1,350 of the world’s biggest brands. His remit will be both regional and global, as he will continue to oversee global marketing, and work with the senior exec team at Webhelp to deliver even better customer journeys. 

Benjamin succeeds David Turner, who after 14 years in the role is moving to take on the role of Executive Vice President Strategic Projects for the Webhelp Group. 

Webhelp Group CEO Olivier Duha said, “Benjamin’s experience with leading technology businesses is hugely valuable to Webhelp’s ongoing investment in tech-enabled solutions for clients. As UK Region CEO, he will help our clients transform their CX operations and deliver game-changing customer journeys. His global experience of embedding emergent technologies within businesses is a must-have for any organisation targeting growth.”

Benjamin Faes, UK CEO at Webhelp, added, “As CEO of the UK Region, I will be focused on delivering operational excellence and delighting our UK and global clients, with operations and partnerships they can really trust. I’m looking forward to leading our talented teams in further championing the power of excellent CX design and delivery, as a means of helping businesses navigate current market turbulence and delivering future growth.”

About Webhelp

Webhelp designs, delivers, and optimises unforgettable human experiences for today’s digital world – creating game-changing customer journeys. From sales to service, content moderation to credit management, Webhelp is an end-to-end partner across all B2C and B2B customer journeys. Its over 120,000 passionate employees across more than 60 countries thrive on making a difference for the world’s most exciting brands. Webhelp is currently owned by its management and Groupe Bruxelles Lambert (Euronext: GBLB), a leading global investment holding, as of November 2019.

For more information please head over to: https://webhelp.com

Suzanne Class – +44 (0) 7825 034454 – suzanne.class@webhelp.com
Hollie Abbott – +44 7787975126 – webhelp@axicom.com

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