Hiring the very best customer service candidates for your company or call centre is a goal that, if achieved, bears fruits for all parties, including the employer, employee, and customer. Brand reputation and KPIs such as customer satisfaction and sales improve while customer churn, employee dissatisfaction, and complaint escalations decrease.
Leading gig customer service (GigCX) platform Limitless today welcomes Mike Havard to its board. A well-known customer management, channel and technology industry leader, Havard will help advance the fast-growing company’s next stage of expansion with Limitless co-founders Roger Beadle and Megan Neale, creators of the GigCX model.
We spoke to Steve McSherry, Commercial Director of Daktela UK an industry expert in CX teams and technology, about the transformative power of channel connection. Recently becoming CXFO partners, Daktela, like us, are on a mission to maintain high standards across the CX industry for teams and customers.
We live in the year 2022. Over the many decades much has changed with the advent of technology. A constant that has been silently and relentlessly driving global economies has been you and I, the ever willing and loyal customer. That constant variable is you and I.
In this paper, we will uncover what it means to provide a seamless personalized experience, current hiring obstacles that are plaguing the CX world and how to solve them, and lastly, the instruments to invest in to help marry language into your CX workflows. We will give you strategies you can employ right now to get ahead of your competition. These strategies will require you to reassess everything from your metrics to how you collaborate. The rewards? Well, you’ll have to see for yourself. Just fill in the quick form. Once you press submit you will be able to download the document.
With a seemingly unstoppable tide of support for some homeworking, what makes a new operating model fit for the future? How do we avoid floating on a sea of outdated working practices or policies?
Quantanite have announced the appointment of Andrew Hall as Chief Commercial Officer as it expands its Leadership Team further. This follows the recent appointment of Neil Russell-Smith as Global Director of Marketing.