Multilingual messaging provider ChatLingual is thrilled to announce its partnership with HGS UK, a leader in providing world-class customer care and digital innovation for contact centre operations.
ResQ, the leading outsourced contact centre specialist, has announced that British Gas has grown its partnership with the company, which will generate 200 new jobs in Hull over the next 12 months. ResQ has been an outsourced partner of choice for British Gas since 2011, providing customer support across both inbound and outbound activity.
While flight capacity is not yet at pre-pandemic levels the final part of easyJet’s financial year expects pre-tax profitability of more than £525million, in line with the profits from the same period in 2019. EasyJet have said customers were happier with service over the summer than they were in 2019, before the travel chaos following pandemic lockdowns, despite reporting a loss.
Last month, West Yorkshire Police achieved an unprecedented five years without any abandoned 999 calls, which are real calls for service that don’t get answered before the caller disconnects. These are different from dropped 999 calls, which is when someone accidentally calls 999 and the call is disconnected by the caller after being connected to the police.
The latest Ipsos survey of the best and worst UK banks for customer service is released. Take a bow Starling Bank, Monzo, First Direct, Metro Bank and Nationwide. Yet again, the same five lenders rank as the UK’s best retail banks for customer service as ranked by customers.
Australian liquor store Dan Murphy’s is offering on-the-spot job interviews in 10-minute slots because of a staff shortage ahead of Christmas. During the hiring week from Monday until Sunday, the business aims to take on more than 2,200 casual workers. The country is seeing one of its tightest jobs markets in nearly 50 years with the unemployment rate at a record low of 3.5%.
IRIS Audio Technologies, the team behind the AI-powered voice isolation software IRIS Clarity, has appointed Neil Titcomb as SVP Global Sales. Neil joins IRIS from his role as Managing Director for Odigo CX Solutions, a European leader in the Contact Centre SaaS market, with previous experience as Commercial Sales Director at Genesys and Head of Sales at Noble Systems.
I’ve had the always harrowing experience of moving home the last couple of months, and its been very interesting to see how much Technology and People have, or haven’t, supported…
The last 12 months have been characterised by lightning-fast digital transformation as retailers were forced to adapt to a revolution in buying habits in order to keep pace. Despite the rapidly evolving marketplace, CX remains key to consumers and brands alike. The assumption however that your customer journey should now be packed with cutting-edge technology at every touchpoint is a misconception. For any brand wanting to achieve this balance, this how-to guide is here to walk you through the journey towards an efficient, hyper-personalised CX that will delight customers and keep them coming back time and again. To receive your free copy, just fill in the quick form. Once you press submit you will be able to download the document.
The UK operations of Hinduja Global Solutions Ltd (listed in BSE & NSE) has announced its partnership with MaxContact, an award-winning customer engagement platform that helps contact centres build smarter customer experiences. This partnership is one element of a new ecosystem for HGS UK to differentiate and create memorable customer experiences across admired brands throughout the UK and Europe.
© CXFO Limited - The Customer Experience Foundation. 60 St Martin's Lane, Covent Garden, London, WC2N 4JS. 2021 ALL RIGHTS RESERVED
