Teleperformance, a global leader in digital business services, recently announced that it has signed a multi-year, $185 million Azure Cloud commitment with Microsoft to deliver comprehensive Microsoft Cloud infrastructure solutions to clients. Through the partnership, Teleperformance is also leveraging Microsoft Azure artificial intelligence (AI) to launch TP GenAI, a new suite of AI solutions that enable faster, more efficient, and improved business processes that deliver enhanced customer experience.
In the modern digital age, customers are increasingly expecting seamless, personalised experiences. Customers are also more connected than ever, not just to businesses but also to each other, so how can someone tap into this and build an effective customer loyalty programme that embraces digital, connects companies and customer, and also provides actual value to customers that hopefully breeds brand loyalty?
Delivering excellent customer experience (CX) is at the top of the agenda for many businesses. From driving sales to promoting loyalty, creating a positive experience is extremely valuable. To truly harness its potential, businesses need the best CX talent. While there are many age-old myths about working in CX, it’s a rewarding role that has evolved in recent years. Now, a career in CX is a great option for ambitious professionals wanting to make a difference to customers and their workplace.
There has been a considerable amount of research on employee experience in recent years, focusing on various aspects of the employee experience, including engagement, wellbeing, motivation, and productivity. This report looks at the discussions which took place during the Summit, how important EX is in relation to CX, and advice for companies on how they can improve the link between the two.