Route 101, a leading Systems Integrator specialising in Contact Centre and Customer Engagement solutions, proudly announces the launch of its comprehensive Zendesk training packages. A proud Zendesk Premier Partner since 2019, Route 101 already offers a range of Zendesk services including health checks, optimisation and configuration. With the new training packages, the business aims to empower users with the knowledge and experience needed to get the most from their Zendesk instance.

Kenya’s potential as a premier destination for Business Process Outsourcing continues to gain momentum, signified by the growth, and demand seen for CCI Kenya sites. With Over 3500 agents now supporting over 30 international brands across multiple sectors ranging from Travel & Hospitality to Retail & E-Commerce. CCI's confidence in this growing demand is bolstered by their commitment to building a new, purpose built and sustainability focused site in Tatu City, Nairobi. A 5000-seat state of the art facility that aims to be ready in Q1 2024 to add to CCI Kenya's global delivery network.

Editorial – BPO Market ConsolidationThis spring, there was a flurry of merger, acquisition and branding activity across the BPO sector globally, including TP acquiring Majorel. the Concentrix and Webhelp deal,…