Business outsourcing provider Sigma Connected has announced the appointment of Lesley Avinou into the newly-created role of Group Director of Client Partnerships. In her new role, customer experience expert Lesley Avinou will lead the evolution of client relationship management across all locations including UK, Australia and USA.

Business outsourcing provider Sigma Connected has announced the appointment of Lesley Avinou into the newly-created role of Group Director of Client Partnerships. In her new role, customer experience expert Lesley Avinou will lead the evolution of client relationship management across all locations including UK, Australia and USA.

Kura, a leading global provider of customer service outsourcing solutions, is thrilled to announce the appointment of Kenny Rodgers as the new Managing Director of Kura South Africa. With an extensive background as Kura’s Finance Director and a demonstrated history of driving operational excellence, Kenny is ideally positioned to steer Kura's South African operations to new heights.

The Retail Bulletin recently announced the highly anticipated shortlist for the prestigious People in Retail Awards (PIRA) 2023. The People in Retail Awards are a platform to recognise and celebrate those who have made outstanding contributions or demonstrated excellence in the retail sector. They shine a spotlight on individuals and businesses that have gone the extra mile, raising the bar for the entire industry. These awards applaud the very best in retail, acknowledging the crucial role that people play as the heartbeat of any successful organisation.

Delivering excellent customer experience (CX) is at the top of the agenda for many businesses. From driving sales to promoting loyalty, creating a positive experience is extremely valuable. To truly harness its potential, businesses need the best CX talent. While there are many age-old myths about working in CX, it’s a rewarding role that has evolved in recent years. Now, a career in CX is a great option for ambitious professionals wanting to make a difference to customers and their workplace.

Teleperformance has been recognised for the fourth year running as one of the UK’s Best Workplaces™ (2023) today by Great Place to Work®, the global authority on workplace culture.Teleperformance UK…

Webhelp has announced the appointment of Samantha Williams as MD, Client Solutions. Samantha, who has considerable experience in driving large transnational deals across the CXAAS & SAAS, BPO industry, has worked with many UK and global organisations, so is well placed to deliver a new perspective and innovative customer experience solutions, in line with Webhelp's growth strategy.

Hiring the very best customer service candidates for your company or call centre is a goal that, if achieved, bears fruits for all parties, including the employer, employee, and customer. Brand reputation and KPIs such as customer satisfaction and sales improve while customer churn, employee dissatisfaction, and complaint escalations decrease.

Leading gig customer service (GigCX) platform Limitless today welcomes Mike Havard to its board. A well-known customer management, channel and technology industry leader, Havard will help advance the fast-growing company’s next stage of expansion with Limitless co-founders Roger Beadle and Megan Neale, creators of the GigCX model.

With a seemingly unstoppable tide of support for some homeworking, what makes a new operating model fit for the future? How do we avoid floating on a sea of outdated working practices or policies?