A workforce survey suggested that 51% of all work-related sickness absences from work are due to stress, anxiety and depression. So not only is there a human impact here, but there is a massive impact for businesses in terms of productivity and staff engagement. That 51% equates to 17.9 million working days lost in the UK per year.
Sigma Connected Group appoints Lesley Avinou to lead client partnerships
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CX Industry Council Report for Banking, Financial Services & Insurance (BFSI) Sector
Historically, studies have shown that there is no such thing as loyalty in the world of financial services. However, these trends are now beginning to change.
In the wake of the pandemic, effects are still being felt all across the financial services sector. Customers are changing their behaviour as their banking and insurance require change.
For our first CFXO Industry Council for the BFSI sector, we invited key players in the financial services sector to come together and discuss the current challenges the industry is facing and how best to mitigate these.