Limitless Welcomes Mike Havard as New Chair to Elevate GigCX

Share This Post

Leading gig customer service (GigCX) platform Limitless has welcomed Mike Havard to its board. A well-known customer management, channel and technology industry leader, Havard will help advance the fast-growing company’s next stage of expansion with Limitless co-founders Roger Beadle and Megan Neale, creators of the GigCX model.

Havard brings to this continued success 30+ years leading and growing businesses in the CX industry. He has held leadership roles with organisations including BT, Sitel, CM Insight and Verint. Most recently, he was a founding director of Ember, a professional services group focused on service strategies and performance transformation for champion brands globally, acquired by Davies Group in 2018. He has also held various Non-Executive
Director, investor and advisory roles in a range of innovative technology organisations including anti-fraud technologies and e-learning.

Havard will continue this momentum as Limitless moves from strength to strength. In 2021,  the company announced its $12m Series B funding, while also adding Genesys as an investor and technology partner. The same year, the company announced a joint win with eBay at the ECCSA awards for the Best Customer Engagement award, with judges describing the new GigCX model as ‘a game-changer for businesses who have real brand loyalty.’ In 2022, Limitless went on to win the Gold Stevie® Award for Customer Service Solutions Technology Partner of the Year

Havard takes over the role of Chair from Charles Cooper-Driver, who will be focusing more on charity-related endeavours. Since its launch, Cooper-Driver has provided guidance and support to Limitless in creating the GigCX category and growing the company as a market leader.

“Following on from the brilliant work Charles has done, I am very much looking forward to helping elevate Limitless and GigCX globally,” said Havard. “I’ve long followed the progress of GigCX from being a great idea coupled with smart innovation and real consumer benefits, to its current state of usage by global brands. Companies have reached a tipping point where customer experience has become a real differentiator of value that drives brand loyalty and engagement. GigCX and the Limitless platform provide a unique new capability in this environment and one that is helping Limitless clients to connect in ways that aren’t possible with traditional systems or operating models.”

“We are excited to be working with Mike as we take Limitless to the next level,” said Limitless CEO Roger Beadle. “As an extremely experienced leader, Mike is set to help Limitless drive significant growth, attract more blue-chip clients, and continue our expansion in the US and beyond. To date, we’ve had a tremendously exciting story to tell surrounding the incredible rise of GigCX, and as we see continued scope for the model and our platform across new customers, Mike’s experience will be a huge help in capitalising on these new opportunities.”

In 2016, Roger Beadle and Megan Neale founded Limitless to bring gig to CX and to transform the customer service industry for the greater good. Combining gig crowdsourcing and AI to help businesses address their biggest customer service challenges – rising costs, increasing staff attrition, variability in demand and the need for diversity – the Limitless platform is used by brands like Microsoft, eBay, L’Oreal, Samsung, and Unilever to connect with their most engaged customers, providing on-demand customer service that flexes in line with demand.

 

Media enquiries: Please contact Jennifer Reid: [email protected]

More To Explore

World of CX

Ascensos Partners myConsole in BPO ESG First

Ascensos has partnered with ESG platform and services provider myConsole in a first for
BPO, to deliver on its business commitments for sustainability and governance. Ascensos CEO, John Devlin, commented: “The announcement of our partnership today with
myConsole demonstrates our continuing commitment to our clients, our colleagues, and the
communities in which we operate – building on our Ascensos Local model, our impact sourcing
strategy, and our adoption of sustainable energy initiatives at our sites.

White Papers

BPOs & Outsources CXFO Industry Council Report – Spring 2023

BPOs are at the very forefront of customer service. They provide the link between consumer and company, offering solutions to both simple and complicated problems.
As a result, most BPOs are leaders when it comes to defining Customer Experience (CX) and understanding how to deliver it. In the volatile world we now live in, consumer attitudes are changing rapidly, and keeping up with the state of CX in the BPO industry is difficult. As such, this edition of the CXFO Industry Council for the BPO sector aimed to explore the current situation surrounding CX. Attendees revealed insights into the present state of CX in BPOs and presented discussions on a variety of topics, including the role of technology, employee loyalty, customer expectations, and the BPO sector’s image.