WHITEPAPER: Hybrid Contact Centres – How to Run Them Successfully.
Running a modern day contact centre involves both hybrid and remote working employees. But how can you run a hybrid contact centre efficiently post-pandemic?
This whitepaper from Ventrica explores how the hybrid approach to work has swept across the global workforce, accelerated by the impact of the pandemic, and how it has changed workplace expectations.
It has never been more important for businesses to really take stock of the Covid-19 pandemic and the overall impact to their business but also their staff. Absolutely there have will been discussions, investments and policies/strategies created for finance, IT, sales and marketing because of the last couple of years. But what about the health and wellbeing of your employees?
My wife had to take her car in for its service this week. I say had too, because it’s a necessity that no one chooses to do. We’ve had issues with this dealership before, but the alternatives are an hour away. She turns up and they are there usual rude selves, eyes down, going through the checklist, whilst she stood in front of their desk, no doubt the process they have been instructed to follow. Then she had to go outside to call a taxi and wait outside for it to arrive.
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