WHITEPAPER: Hybrid Contact Centres – How to Run Them Successfully.
Running a modern day contact centre involves both hybrid and remote working employees. But how can you run a hybrid contact centre efficiently post-pandemic?
This whitepaper from Ventrica explores how the hybrid approach to work has swept across the global workforce, accelerated by the impact of the pandemic, and how it has changed workplace expectations.
Delivering excellent customer experience (CX) is at the top of the agenda for many businesses. From driving sales to promoting loyalty, creating a positive experience is extremely valuable. To truly harness its potential, businesses need the best CX talent. While there are many age-old myths about working in CX, it’s a rewarding role that has evolved in recent years. Now, a career in CX is a great option for ambitious professionals wanting to make a difference to customers and their workplace.
This is actually a debate that has been around for quite some time and has been discussed in parliament and is a big focus for many of the large mental health charities who are championing for better mental health legislation. Physical first aiders are mandatory in the workplace.
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