CX REPORT: How to Build Community Beyond Loyalty Points

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NEW REPORT RELEASED: How to Build Community Beyond Loyalty Points

The theme for our March CXFO Leaders Summit was around Consumer Loyalty, and the report is available for you to download for free.

When it comes to Customer Loyalty, many of the attendees at the Leaders Summit agreed that we need to come to an understanding that CX is no longer just about rewards. It is so much more, with personalisation and ‘communities’ becoming increasingly important and data being the rising star.


A huge thank you to Concentrix, who hosted the event, and to all of our attendees.

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