CX REPORT: How to Build Community Beyond Loyalty Points

Share This Post

NEW REPORT RELEASED: How to Build Community Beyond Loyalty Points

The theme for our March CXFO Leaders Summit was around Consumer Loyalty, and the report is available for you to download for free.

When it comes to Customer Loyalty, many of the attendees at the Leaders Summit agreed that we need to come to an understanding that CX is no longer just about rewards. It is so much more, with personalisation and ‘communities’ becoming increasingly important and data being the rising star.


A huge thank you to Concentrix, who hosted the event, and to all of our attendees.

More To Explore

World of CX

How can you gain altitude as a CX leader?

Over the last couple of years, I’ve come across lots of articles in the customer experience space that focus on topics such as the ideal organisational set-up to succeed at CX; what titles CX leaders should aspire to; what the ideal reporting line is for CX leaders, and so on. Whilst the different perspectives on this are interesting, I feel these points of view fall short of providing the kind of practical advice which can help customer experience leaders succeed in their roles, as the guidance centres on areas that fall outside of their individual control.

White Papers

Retail Sector Industry Council Report – Autumn 2022

CX has been at the forefront of the Retail industry for decades and forms one of the most intrinsic aspects of retail operations.

But with the worsening financial crisis in the UK and inflation rates at their highest levels for decades, how does CX fit in during these times of difficulty?

We invited leading Retail brands to our Autumn 2022 Industry Council for the Retail Sector to discuss the hot topics and challenges the sector faces.