Flying On The Ground
IndiGo’s New Policy: Feminism Takes FlightLadies and gentlemen, boys and girls, gather round for a tale of empowerment that’s taking to the skies. IndiGo Airlines, India’s budget carrier, has decided…
For What It’s Worth
The Impact of Ofcom’s Ban on Inflation-Linked Mid-Contract Price Rises The recent decision by Ofcom to ban inflation-linked mid-contract price rises for phones, pay-TV, and broadband has significant implications for both…
Ghosts in the Machine
Welcome to the modern era, where companies are scrambling to shove artificial intelligence (AI) down our throats as the ultimate solution to customer service woes. Spoiler alert: it’s not working.…
Expecting to Fly
Let's dive right into the circus of customer service that the airline industry has become, as so delightfully laid out by the Daily Mail's recent exposé on Ryanair, Wizz Air,…
Ascensos Partners with SentiSum to Transform Customer Experience
Ascensos, a leader in customer experience management, is proud to announce an innovative partnership with SentiSum, an AI-powered CX analytics platform. This collaboration aims to transform the landscape of customer engagement…