Share This Post

Along with many other member organisations, we are both shocked and saddened to hear and read the allegations of behaviour and conduct within the CBI.

The Customer Experience Foundation (CXFO) is today withdrawing our membership of the CBI. The culture and standards reported are not aligned to the values, ethics, or principles of the CX Foundation or our team.

Our most immediate thoughts and concerns are for those affected and impacted by what has taken place.

It is clear to us that the CBI can no longer fulfil its function and activity and will be unable to do for a considerable period of time.

The CX Foundation will continue to develop its programme and activities for its Partners and Members through its Working Groups, and with its newly constituted Advisory Board which will be announced in the next few weeks.

More To Explore

World of CX

Revolutionising Brand Loyalty: The Power of Personalisation, Tech, and Connectivity in the Digital Age

In the modern digital age, customers are increasingly expecting seamless, personalised experiences. Customers are also more connected than ever, not just to businesses but also to each other, so how can someone tap into this and build an effective customer loyalty programme that embraces digital, connects companies and customer, and also provides actual value to customers that hopefully breeds brand loyalty?

Wellbeing

Work related stress – How businesses can make the difference!

A workforce survey suggested that 51% of all work-related sickness absences from work are due to stress, anxiety and depression. So not only is there a human impact here, but there is a massive impact for businesses in terms of productivity and staff engagement. That 51% equates to 17.9 million working days lost in the UK per year.