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Along with many other member organisations, we are both shocked and saddened to hear and read the allegations of behaviour and conduct within the CBI.

The Customer Experience Foundation (CXFO) is today withdrawing our membership of the CBI. The culture and standards reported are not aligned to the values, ethics, or principles of the CX Foundation or our team.

Our most immediate thoughts and concerns are for those affected and impacted by what has taken place.

It is clear to us that the CBI can no longer fulfil its function and activity and will be unable to do for a considerable period of time.

The CX Foundation will continue to develop its programme and activities for its Partners and Members through its Working Groups, and with its newly constituted Advisory Board which will be announced in the next few weeks.

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