Share This Post

Along with many other member organisations, we are both shocked and saddened to hear and read the allegations of behaviour and conduct within the CBI.

The Customer Experience Foundation (CXFO) is today withdrawing our membership of the CBI. The culture and standards reported are not aligned to the values, ethics, or principles of the CX Foundation or our team.

Our most immediate thoughts and concerns are for those affected and impacted by what has taken place.

It is clear to us that the CBI can no longer fulfil its function and activity and will be unable to do for a considerable period of time.

The CX Foundation will continue to develop its programme and activities for its Partners and Members through its Working Groups, and with its newly constituted Advisory Board which will be announced in the next few weeks.

More To Explore

Industry News

HGS UK and MaxContact announce partnership to transform customer experiences

The UK operations of Hinduja Global Solutions Ltd (listed in BSE & NSE) has announced its partnership with MaxContact, an award-winning customer engagement platform that helps contact centres build smarter customer experiences. This partnership is one element of a new ecosystem for HGS UK to differentiate and create memorable customer experiences across admired brands throughout the UK and Europe.

World of CX

Investing For Future Needs

With a focus on coal powered energy generation, South Africa’s Power utility authorities are facing a difficult time in meeting demand while balancing future growth with its current infrastructure. However, the country has set up a separate entity to repurpose decommissioned sites as well as establish a new Nuclear facility that will produce and additional 2,500 megawatts of power with the government looking at new ways to fill the energy gap and alleviate the national gap for future success. These plans, however, will take 3 to 5 years to produce tangible outputs and the country has begun to adapt to a new energy deficient normal.