Last month, West Yorkshire Police achieved an unprecedented five years without any abandoned 999 calls, which are real calls for service that don’t get answered before the caller disconnects. These are different from dropped 999 calls, which is when someone accidentally calls 999 and the call is disconnected by the caller after being connected to the police.
The latest Ipsos survey of the best and worst UK banks for customer service is released. Take a bow Starling Bank, Monzo, First Direct, Metro Bank and Nationwide. Yet again, the same five lenders rank as the UK’s best retail banks for customer service as ranked by customers.
Australian liquor store Dan Murphy’s is offering on-the-spot job interviews in 10-minute slots because of a staff shortage ahead of Christmas. During the hiring week from Monday until Sunday, the business aims to take on more than 2,200 casual workers. The country is seeing one of its tightest jobs markets in nearly 50 years with the unemployment rate at a record low of 3.5%.
IRIS Audio Technologies, the team behind the AI-powered voice isolation software IRIS Clarity, has appointed Neil Titcomb as SVP Global Sales. Neil joins IRIS from his role as Managing Director for Odigo CX Solutions, a European leader in the Contact Centre SaaS market, with previous experience as Commercial Sales Director at Genesys and Head of Sales at Noble Systems.
The UK operations of Hinduja Global Solutions Ltd (listed in BSE & NSE) has announced its partnership with MaxContact, an award-winning customer engagement platform that helps contact centres build smarter customer experiences. This partnership is one element of a new ecosystem for HGS UK to differentiate and create memorable customer experiences across admired brands throughout the UK and Europe.