The Travel sector was one of the worst, and most immediate sectors, affected by the pandemic, and the last to return to service post global lockdowns. It now faces the triple challenge of meeting customer expectations, staffing challenges, multilingual communication methods and technology advancements. We invited leading brands to discuss a variety of topics which are affecting the sector right now. These insights and sharing of best practice will help to change the future of CX in the sector. In this report we have highlighted the key topics which were discussed during the roundtable event and the thoughts of the attendees, as well as any outcomes which have followed. Download the report to find out more.

The last 12 months have been characterised by lightning-fast digital transformation as retailers were forced to adapt to a revolution in buying habits in order to keep pace. Despite the rapidly evolving marketplace, CX remains key to consumers and brands alike. The assumption however that your customer journey should now be packed with cutting-edge technology at every touchpoint is a misconception. For any brand wanting to achieve this balance, this how-to guide is here to walk you through the journey towards an efficient, hyper-personalised CX that will delight customers and keep them coming back time and again. To receive your free copy, just fill in the quick form. Once you press submit you will be able to download the document.

As the retail sector begins to recover from the effects of the pandemic, it is now faced with a different challenge: Inflation. As with many other industry sectors, the pandemic has also had an impact on recruitment and employee requirements, creating a 'Candidates’ Market'. For the first of our CXFO Industry Councils for the Retail sector, we invited leading brands to discuss a variety of topics which are affecting the sector right now. These insights and sharing of best practice will help to change the future of CX in the sector. Download the report to find out more.

In this paper, we will uncover what it means to provide a seamless personalized experience, current hiring obstacles that are plaguing the CX world and how to solve them, and lastly, the instruments to invest in to help marry language into your CX workflows. We will give you strategies you can employ right now to get ahead of your competition. These strategies will require you to reassess everything from your metrics to how you collaborate. The rewards? Well, you’ll have to see for yourself. Just fill in the quick form. Once you press submit you will be able to download the document.

Building on recent research and analysis in multiple sectors in the UK, South Africa and across Latin America, this paper sheds new light on why it is crucial for organisations to get the perceived balance of effort right, in the eyes of customers, in order to maximise revenue opportunities. Download the White Paper from IPSOS to find out more.