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Why treating people fairly is the key to business success

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The Gait Post

It’s A Kind Of Magic

So, we had the latest Gartner Magic Quadrant report for BPO Contact Centres released a week or two ago.

How much attention do organisations actually pay to it? Is it a bit like the awards, in that it means more to those in it than those not in it?

The Gait Post

Hanging on the Telephone

There is now a lot of customer dissatisfaction about wait times to the contact centre and with companies blaming this on Covid. In This Report last week from Moneypenny published in the FMJ, 85% of consumers were unimpressed with companies blaming long wait times on Covid, and their patience is wearing thin.