Putting In The Effort

As the War for Talent intensifies, in the Final part of this Editorial series, we explore what this means for the Contact Centre sector, with a range of views from those running operations and those recruiting, what effect it has had, and will continue to have. We ask what have been the causes, explore the impact of Candidate power, ask if its simply a question of more money or WFH, and what we as an Industry need to do.

Teleperformance has been recognised for the fourth year running as one of the UK’s Best Workplaces™ (2023) today by Great Place to Work®, the global