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The Gait Post

Groovy Train

This week’s guest blog is from Vicky Carruthers: “My parents have decided they would like to go over the Glenfinnan Viaduct on our holiday. The Glenfinnan Viaduct runs on the line between Fort William and Mallaig, and was made famous by the Harry Potter Films. Now, a popular day out, particularly as there is a steam train that runs on this route, two journeys a day. Now, you would think booking this train journey would be straight forward right? After all it is 2021 and it’s just a train journey. Wrong. I started trying to book this journey in the middle of May, for some time between 26th June and 10th July.”

Customer Experience Foundation 17 June 2021
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BPO and Outsourcing Industry Council Report

For our Inaugural CXFO Industry Council for the BPO and Outsourcing sector, we invited leading organisations to come together for the first time, to discuss these challenges and how the industry and those within it can best position itself to meet them. These insights and sharing of best practice will help to change the future of delivery in the sector for all stakeholders. In the report we have highlighted the key topics which were discussed during the roundtable event and the thoughts of the attendees, as well as any outcomes which have followed. Download the report to find out more.

CXFO Admin 11 November 2022