BPO and Outsourcing Industry Council Report

Share This Post

For our Inaugural CXFO Industry Council for the BPO and Outsourcing sector, we invited leading organisations to come together for the first time, to discuss these challenges and how the industry and those within it can best position itself to meet them. These insights and sharing of best practice will help to change the future of delivery in the sector for all stakeholders.

In the report we have highlighted the key topics which were discussed during the roundtable event and the thoughts of the attendees, as well as any outcomes which have followed. 

Complete the form below to get your free copy. Once you press submit you will be able to download the document 



More To Explore

The Gait Post

Together Forever

The Virgin Media and 02 merger has now been given approval to proceed. I’m curious as to know what this is going to mean for their CX design and their contact centre estate. Virgin in particular have had an appalling reputation, and have never really fixed broken processes and customer journeys from several legacy acquisitions and rebrands from the cable space going back many years. I still wear the battle scars from my days at NTHell as we somewhat affectionately called it.

World of CX

Sigma Connected’s Management team pledge monthly donation to Birmingham Children’s Hospital

A Birmingham-based business outsourcing specialist has committed to a monthly £1,000 donation to the city’s Children’s Hospital for the next 12 months. The team at Sigma Connected, which provides contact centre services for the utilities, retail, telecommunications and financial services sectors, have pledged the four-figure monthly sum for the hospital’s iMRI appeal, which is aiming to raise £1.5 million to invest into new brain surgery technology. The monthly pledge from the company builds on a six-year relationship during which time Sigma Connected has raised over £63,000 for the hospital, helping to support the care it provides for thousands of sick children every year.