For our Inaugural CXFO Industry Council for the BPO and
Outsourcing sector, we invited leading organisations to come together for the
first time, to discuss these challenges and how the industry and those within
it can best position itself to meet them. These insights and sharing of best
practice will help to change the future of delivery in the sector for all
stakeholders.
In the report we have highlighted the key topics which were
discussed during the roundtable event and the thoughts of the attendees, as
well as any outcomes which have followed.
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