For our Inaugural CXFO Industry Council for the BPO and Outsourcing sector, we invited leading organisations to come together for the first time, to discuss these challenges and how the industry and those within it can best position itself to meet them. These insights and sharing of best practice will help to change the future of delivery in the sector for all stakeholders.
In the report we have highlighted the key topics which were discussed during the roundtable event and the thoughts of the attendees, as well as any outcomes which have followed.
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