2022 CX Leaders’ Guide to Multilingual Support

Have we seen the death of Presenteeism? If there is such a thing as a good thing to come out of the COVID pandemic, surely this is it? No one used to bat an eyelid if someone in the office went out for a 5 minute cigarette break or had a five minute chat whilst making a coffee. Now our breaks include taking the bins out or hanging the washing out. It’s the same thing but different right?

Went away last weekend for the bank holiday, and arrived at the hotel at 2.30pm. We were told our room wasn’t ready, and wouldn’t be ready for another hour and half. Ok, no problem we thought, we will sit and have a drink. About an hour went by, and no sign of our room, but plenty of other guests arriving and being checked in. Beginning to get a bit annoyed, I went to enquire. I thought I’d try the self-service check in, but they had all been switched off. What’s the point of having self-service check in terminals, if you’re going to switch them off, and make your guests queue outside?