Arvato CRM Solutions has partnered with real-time productivity, optimisation, and process mining platform, KYP.ai to continue driving its digital transformation and AI (artificial intelligence) offering. The strategic partnership will enable Arvato to enhance its already established artificial intelligence and RPA (robotic process automation) solutions, providing clients with further scope for digital transformation through AI-powered intelligent automation.

A Birmingham-based business outsourcing specialist has committed to a monthly £1,000 donation to the city’s Children’s Hospital for the next 12 months. The team at Sigma Connected, which provides contact centre services for the utilities, retail, telecommunications and financial services sectors, have pledged the four-figure monthly sum for the hospital’s iMRI appeal, which is aiming to raise £1.5 million to invest into new brain surgery technology. The monthly pledge from the company builds on a six-year relationship during which time Sigma Connected has raised over £63,000 for the hospital, helping to support the care it provides for thousands of sick children every year.

Customer service outsourcing experts Kura underlined its global ambitions with the launch of a new site in South Africa. The new operation, which sits just north of Durban in Richefond Circle, opened at the end of June and is in addition to their existing sites in South Africa and in the UK. The independent outsourcer provides a range of technologically-advanced contact centre services and software solutions for some of the world’s most successful brands, and the new site complements its existing base which is also located in Durban suburbs, north of the city. The opening of Kura South Africa’s newest location comes hot on the heels of another milestone in the business’s storied history after celebrating five years in the country.