A quick look at LinkedIn and you find a plethora of CX experts wanting to strategise and theorise but often ignoring some of the fundamental basics needed to deliver sustainable best in class CX. Put simply, there’s no point building a house on foundations of sand. Take a look at this article for a few simple questions you need to ask yourself as a business
Moving to remote working as part of business norm, needs careful consideration by employers. One of the biggest challenges that we face is supporting those people who are working remotely. Many of us believed whilst in lockdown that this would be a short-term problem initially. However it’s now clear that how we work and where we work has changed significantly. However, it’s now clear that how we work and where we work has changed significantly.
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