No industry has been spared from the Great Resignation – especially the contact centre industry. We are seeing some businesses in other sectors such as Amazon and others offering up to £3,000 bounties to attract new staff, and a significant upward trend on wages. We ask what can or should be done about it, what effect is it having on staffing levels, service levels and KPI’s, and resultant impact on customer service, deliveries, fulfilment, and the impact on recruitment.