5 clever ideas to improve contact centre efficiency

This week’s guest blog is from Vicky Carruthers: “My parents have decided they would like to go over the Glenfinnan Viaduct on our holiday. The Glenfinnan Viaduct runs on the line between Fort William and Mallaig, and was made famous by the Harry Potter Films. Now, a popular day out, particularly as there is a steam train that runs on this route, two journeys a day. Now, you would think booking this train journey would be straight forward right? After all it is 2021 and it’s just a train journey. Wrong. I started trying to book this journey in the middle of May, for some time between 26th June and 10th July.”