
Call Centre Clinic
Building Rapport : The Cheat Sheet
Rapport = People like people who are similar to them. Rapport means showing friendliness, warmth and common ground and interest. Avoid the Tumbleweed. This is
Rapport = People like people who are similar to them. Rapport means showing friendliness, warmth and common ground and interest. Avoid the Tumbleweed. This is
Have we seen the death of Presenteeism? If there is such a thing as a good thing to come out of the COVID pandemic, surely
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