5 clever ideas to improve contact centre efficiency

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Rob Clarke

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IRIS Audio Technologies appoints Neil Titcomb as SVP Global Sales

IRIS Audio Technologies, the team behind the AI-powered voice isolation software IRIS Clarity, has appointed Neil Titcomb as SVP Global Sales. Neil joins IRIS from his role as Managing Director for Odigo CX Solutions, a European leader in the Contact Centre SaaS market, with previous experience as Commercial Sales Director at Genesys and Head of Sales at Noble Systems.

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Microsoft Move into CCaaS Market (Part 2)

For the second part of our new editorial series we dig deeper into the Microsoft’s announced that they are entering the Global CCaaS market. This week we talk to Christopher Sly (Digital Expert at HGS UK) and Iain Banks (CEO at Ventrica) for their views and opinions on the effect this move will have, both on the market and the competition.