5 clever ideas to improve contact centre efficiency

Share This Post

Rob Clarke

Growth Director

0333 404 8888

rob@elev-8.co.uk

www.elev-8.co.uk

More To Explore

The People Zone

The Cost of Living Crisis – Part 2

here is so much concern amongst both front-line staff, managers, and all our customers, about the rising cost of living, and the increasing difficulties of making ends meet.

In the second part of this Editorial series, we continue to explore what this means for the contact centre and customer service sector, both for the customers and our people, the effect it is having, and will continue to have, on our People and Customers.

World of CX

Is the sound of your own voice drowning the Voice of your Customer?

I read this recently in an article by a leading Customer Experience Management Consultant who was discussing whether the ‘customer feedback survey’ was dead or not. His conclusion was that the survey is still a very valuable tool for engaging with customers, but that businesses need to change the way they do it. Surveys should focus more on allowing customers to tell them about the things that are important to them, rather than forcing the customer to answer questions about things that are important to the business.