CX REPORT: Is there a direct correlation between EX and CX?

Share This Post

CX REPORT: Is there a direct correlation between EX and CX?

That was the theme for our April 2023 CX Leaders Summit, and the report is now ready for you to download!

There has been a considerable amount of research on employee experience in recent years, focusing on various aspects of the employee experience, including engagement, wellbeing, motivation, and productivity. 

This report looks at the discussions which took place during the Summit, how important EX is in relation to CX, and advice for companies on how they can improve the link between the two.

DOWNLOAD YOUR FREE COPY HERE. 

Thank you again to all the attendees for the Summit, and to our hosts Ventrica.

More To Explore

The People Zone

The Cost of Living Crisis – Part 2

here is so much concern amongst both front-line staff, managers, and all our customers, about the rising cost of living, and the increasing difficulties of making ends meet.

In the second part of this Editorial series, we continue to explore what this means for the contact centre and customer service sector, both for the customers and our people, the effect it is having, and will continue to have, on our People and Customers.

Wellbeing

Should Mental Health First Aiders be Mandatory in Business?

This is actually a debate that has been around for quite some time and has been discussed in parliament and is a big focus for many of the large mental health charities who are championing for better mental health legislation. Physical first aiders are mandatory in the workplace.